City of High Point Customer Services Department

One call does it all! One Call . .
Does It ALL!
883-3111

Our department assists you with all city services,
excluding Police and Fire.
Customer Service Call Center
7:30 am to 5:30 pm.

24 Hour Emergency electric, water and sewer service call (336) 883-3111
or toll free from outside the 336 area code at 1-888-883-3632.

For the hearing impaired, please call the TDD number (336) 883-8517.

Please check your bill to make sure we have your correct phone number on record. This information can be found beneath the tear-off portion of your utility statement.

If we do not have your correct number, fill out the Change Phone/Billing Address form online or give us a call at 336-883-3111 during regular office hours.

By having your correct phone number on file, you can report a power outage through our automated system easily and quickly. This will also allow us to attempt to provide a courtesy call to remind you that your bill is due.

Numbers for other utilities within the High Point area.