Customer Service Department

Customer Service

  • Account Number
  • Payment Update Pin Number
  • Welcome to Customer Service
  • Pay A Utility Bill
    Pay A Utility Bill
  • EBill
    View a Bill, Sign Up for E-Bill
  • Online Services
    Online Services allows you to submit an electronic request.
  • Hometown Green
    Rebates, Free Energy Audits & Energy Saving Tips

Customer Services

Due to a utility upgrade there have been a few changes made to the information requested to access your utility account. The previous utility access number is now called the account number and the previous account number is now called a pin number. Thank you for your patience and we apologize for any inconvenience.


One Call . . . Does It ALL!    883-3111

Our department assists you with all city services, excluding Police and Fire.
Customer Service Call Center 7:30 a.m. to 5:30 p.m.
 Monday - Friday (excluding holidays)

24 Hour Emergency electric, water and sewer service call (336) 883-3111
or toll free from outside the 336 area code at 1-888-883-3632.
TDD number (336) 883-8517.

High Point Customer Services Dept.

211 S. Hamilton • 2nd Floor, Suite 220 • P.O. Box 230 • High Point, NC 27260 • (336) 883-3111

Powered By Revize

High Point NC