Customer Service

Outage Reporting Information

24 Hour Emergency electric, water and sewer service call (336) 883-3111
or toll free from outside the 336 area code at 1-888-883-3632.
TDD number (336) 883-8517.

Please check your bill to make sure we have your correct phone number on record. This information can be found beneath the tear-off portion of your utility statement. If we do not have your correct number, fill out the Change Phone/Billing Addressform online or give us a call at 336-883-3111 during regular office hours. By having your correct phone number on file, you can report a power outage through our automated system easily and quickly. This will also allow us to attempt to provide a courtesy call to remind you that your bill is due. Numbers for other utilities within the High Point area.

High Point Customer Services Dept.

211 S. Hamilton • 2nd Floor, Suite 220 • P.O. Box 230 • High Point, NC 27260 • (336) 883-3111

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High Point NC