Policies

Policy Changes

In accordance with action taken by Hi tran Transit Systems, all policies in this guide are subject to change. The Hi tran Transit System will inform clients at the time of any such policy change.

Comments/Complaints

Dial-A-Lift personnel are available to assist customers/clients with scheduling, to resolve problems and to provide information about the service. Questions, compliments, suggestions, and complaints should be directed by phone or letter to Dial-A-Lift. Phone inquires can be made by calling 887-1183. Letters should be sent to:

Hi tran/Dial-A-Lift
716 W. Kivett Drive
High Point, NC 27262

Complaints should be reported as soon as possible after the incident to ensure proper handling. When filing a complaint, please provide the following information:

Explanation of incident or complaint
Your name, address, and phone number
Date, time and location of the incident
The vehicle's number and/or driver's name

Dial-A-Lift personnel will make every attempt to address your concerns. If you are not satisfied with the response given to you by Dial-A-Lift you may speak with Hi-tran's General Manager at 889-7433.

Dial-A-Lift Application

Dial-a-Lift

Policies