Welcome to the High Point’s 911 Communication Center webpage. We are a group of men and women dedicated to combining technology, training and compassion to provide the citizens and visitors to our city with the highest quality of service.

 

    High Point 911 maintains the critical link between the citizens and the city’s police and fire service by answering all 911 and nonemergency telephone calls, and dispatching all requests for police and fire service within the city. We are civilian-staffed and managed and operate as a division of the Information and Technology Services Department.

 

    The 911 Center’s daily operations are conducted in a team environment under the direction of a team supervisor. All personnel are cross-trained in fire and police dispatch and perform dual roles as call-taker and dispatcher.  The Center currently houses ten dispatch positions.  A state- of- the- art CAD system (computer assisted dispatch) system is used for the receipt and dispatch of all calls. The Center makes and receives an average of 25,000 telephone calls a month and dispatches an average of 700 calls every 24 hours.

 

   Because 911 is a behind the scenes operation, we hope this website will answer any questions you may have and give you an inside look into our world.