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PrintThe City of High Point
Is Pleased To Introduce
“The HONORS Program”
Have you ever seen one of your co-workers go out of their way to help a customer or a fellow city employee solve a problem, and do this day after day?
Did a City of High Point employee provide you with such incredible service that you feel they should receive special recognition?
Do you know someone whose customer service to the city and to the community is a light that should be held up for everyone to see?
What Is The HONORS Program?
The HONORS Program is an initiative by the city to recognize and reward city employees who demonstrate excellent customer service by Helping Our Neighbors Overcome Real Situations.
Who Will Qualify For This Program?
Any City of High Point employee who has provided excellent customer service can be nominated for this program.
I Don’t Deal With The Public, So How Can I Qualify?
Customer service means more than just how we deal with the public at large. It also means how we deal with each other and with other departments in the city. Every employee of the City of High Point has someone to whom they supply customer service!
Who Will Nominate The Candidates For This Program?
Any City of High Point employee can nominate any other employee that they have seen provide excellent customer service. Also, any customer throughout High Point can nominate a city employee who has provided them excellent customer service. Finally, you can even nominate yourself!
When Will The Honorees Be Announced?
The kick off of our annual celebration of outstanding customer service will be held at the Employee Spring Fling in May. At this event, all the honorees will be named, their levels of recognition will be announced and each person’s award will be described. After the May Spring Fling, there will be a formal ceremony held at the next scheduled meeting of the High Point City Council where all the honorees will be recognized and the awards presented.
What Awards Could I Receive?
The HONORS Program has different awards to match the level of customer service you have provided. Each award level requires a greater degree of customer service in order to qualify for the award, therefore fewer people will be recognized at each level. The award level that you qualify for will be determined after all the nominations are received and approved. The levels are:
The Working Together Award
Recipients of this award will have their names read into the record of the High Point City Council, receive a certificate of merit and will have public recognition.
Recipients of this award will have their names read into the record of the High Point City Council, receive a plaque honoring their service, have public recognition, and they will receive a $100 cash award.
Recipients of this award will have their names read into the record of the High Point City Council and will have a description of their outstanding customer service added to the record. In addition, they will have public recognition, they will receive a $500 cash reward, and their names will be engraved onto a permanent plaque for display in the lobby of city hall.
How Will The Honorees Be Selected And The Awards Determined?
Each year an HONORS Review Committee will be selected in June and they will accept honoree nominations throughout the year. Nominations will be accepted through the end of March and will be awarded at the Spring Fling in May. Any nominations submitted after the end of March will be considered for the next year’s Spring Fling.
How Will I Know If I Have Been Nominated?
The chairman of the HONORS Review Committee will contact each person who submits a nomination and acknowledge that his or her nomination has been received. The HONORS Review Committee will consider each nomination and will inform the person who submitted the nomination as to whether or not their nominee qualifies for recognition. If the employee does not qualify the committee will explain why it has made this decision. One month before the Spring Fling a complete list of all the honorees will be published.
How Will The HONORS Review Committee Verify Nominations?
The HONORS Review Committee may interview the person being nominated and may interview the nominee’s co-workers. The committee may also review the nominees job description and ask their supervisor to assess their performance. These are just some of the methods that will be used by the committee to consider what award level the nominee will receive.
How Can I Nominate Someone?
You can use the HONORS nomination form that is available from any city Benefit Liaison or any member of the HONORS Review Committee. You can also submit a nomination over the telephone by calling the City of High Point’s Customer Service Center at (336) 883-3111. Finally, you can contact any of the members of the HONORS Review Committee and they will be happy to help you submit your nomination and help you fill out the nomination form.
High Point Human Resources Department
