High Point 911 Communications

Mission Statement

To provide professional 911 service to the citizens and public safety agencies of the city of High Point utilizing team oriented, professional, courteous and highly trained telecommunicators.

About Us

High Point 911 serves as a crucial link between the city's Police and Fire Departments and individuals in need of emergency or non-emergency assistance. Our department operates under the city's Information Technology Services Department and is responsible for answering all 911 and non-emergency telephone lines, dispatching police and fire calls, and transferring requests for Emergency Medical Services (EMS) to the appropriate agency for dispatch. In addition, High Point 911 provides dispatching services for the city's Park Rangers and Animal Control Officers.

The daily operations of the 911 center are managed by four teams of Telecommunicators, each led by a Communications Supervisor. These Telecommunicators undergo cross-training in both fire and police dispatching and also function as Call Takers. They utilize a state-of-the-art Computer Aided Dispatch (CAD) system and a digital trunked radio system, with 16 consoles available for their use.

The Telecommunicators at High Point 911 handle a significant volume of calls and dispatch requests. On a monthly basis, they answer an average of 19,000 telephone calls and dispatch over 550 calls for assistance within a 24-hour period.