Who are we?

High Point 911 functions as the critical link between the city’s Police and Fire Departments and those who need emergency or non-emergency assistance. We answer all 911 and non-emergency telephone lines, dispatch police and fire calls, and transfer requests for EMS to the appropriate EMS agency for dispatch. We also provide dispatching service for the city’s Park Rangers and Animal Control Officers. Our Telecommunicators are civilians, and the center operates under the auspices of the city’s Information Technology Services Department.

Daily operations in the 911 center are handled by four teams of Telecommunicators, each with its own Communications Supervisor. Each Telecommunicator is cross-trained in both fire and police dispatching, and also functions as a Call Taker. The Communications Center uses a state-of-the-art Computer Aided Dispatch (CAD) system and a digital trunked radio system and has 16 consoles available for use. Each month, our Telecommunicators answer an average of 25,000 telephone calls, and dispatch over 700 calls for assistance every 24 hours.