Join our Team

Job Description

Emergency Telecommunicators work with a team of responsible technical professionals to provide a critical link between the public and Emergency Responders of the City’s Fire and Police departments, and relay calls for Emergency Medical Services and other jurisdictions to the appropriate agencies. They use a variety of technologies, including Computer Aided Dispatch (CAD) systems, digital trunked radio systems, and secure criminal and motor vehicle information networks to coordinate and document responses to calls for assistance in High Point. Telecommunicators work in teams, under the direction of a Team Supervisor, in rotating shifts to provide 24-hour service every day of the year.  Telecommunicators participate in training and exercises to ensure the highest level of performance and readiness for the ever-changing challenges presented by the modern Public Safety environment.

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Essential Tasks

  • Receives telephone calls concerning complaints, passes information on to appropriate public safety units and creates computerized dispatch records;
  • Uses specialty training to communicate with panicked, injured, or impaired callers and obtain necessary and vital information necessary for an effective emergency response.
  • Uses digital trunked mobile radio system to coordinate efficient emergency responses, and to respond to distress calls from responders; conducts accountability and safety procedures.   Relays calls for service, messages, and operational information to mobile responders.  
  • Receives police or fire-related emergency and service request calls.
  • Dispatches emergency personnel and equipment to specified locations as needed.
  • Updates responders to changing conditions, hazards, and threats at the scene of an emergency, gathers response-critical information from persons present at the scene, and gathers other information and resources to facilitate an effective response
  • Works with Telecommunicators from other agencies, sworn and civilian Police and Fire Department personnel, Emergency Management, and other local, county, and state agencies to access and coordinate necessary resources for situations that may require them.
  • Works with City utilities, other public utility companies, towing services and taxi companies as needed to obtain resources for Public Safety situations.
  • Operates computer terminals in N.C.I.C. and D.C.I. systems.
  • Enters call for service into CAD system.
  • Operates E911 and PBX telephone systems.
  • Operates computer-aided dispatch and 800 MHz trunked radio systems.
  • Operates recording equipment and printers.
  • Ensures that all work is performed in accordance with OSHA and City Safety Standards and Polices.
  • Assists with testing and fault/maintenance documentation of equipment
  • Performs basic cleaning, maintenance, and housekeeping duties in the Communications Center
Specifications

  • Formal Education
    1. High School Diploma
  • Must be at least 21 years of age
  • Must have or be able to obtain NC DCI Certification
  • Must be able to type at least 30 wpm
  • Must have ability to be conversant in the theory, principles, and methods of effective and persuasive speaking, voice and diction, and discussion.
  • Must have Valid North Carolina Driver’s License
  • Because of the confidentiality and sensitive nature of the work required, successful completion of a Polygraph Test, thorough background investigation, drug test, medical examination and a psychological evaluation is required.

Benefits

The City of High Point offers a benefit plan that includes:

  • 401-K retirement option
  • Health and life insurance
  • 12 Holidays per year
  • Membership in the Local Government Employees Retirement Plan
  • Paid vacation
  • Sick time

Employees receive regular review-based pay increases.