Online Registration and Reservation FAQ

High Point Parks & Recreation has introduced a new online registration and reservation system.  Below are frequently asked questions and helpful tips to make your online registration and reservation process easy and convenient.  As always, we are here to help you!  You can still register in person at any of our facilities or call us and we can take your information over the phone.

Q:  What Internet browsers does this system support?
A:  The online registration and reservation system supports Chrome, Firefox, Safari and Internet Explorer 11.

Q:  What forms of payment does the online registration and reservation system accept?
A:  VISA, Mastercard, Discover, American Express.

Q:  How do I set up my account?
A:  Click "Sign In" then "New Account", complete your profile and click "Save".  Your account password will be emailed to you.

Q:  I didn't receive an email with my account password.  What do I do?
A:  Check your email SPAM folder.

Q:  Is there required information needed to create an
 account?
A:  A property address, birthdate, email address and two telephone numbers are required.  If you only have one telephone number, list that number twice.  For cell phone numbers, we ask that you identify your carrier/provider if you wish to receive your receipt information via text message.  Standard text message rates do apply.

Q:  What happens if I lose or forget my username/password?
A:  Click "Sign In", click "Forgot
Username/Password?"  The information entered must match the information in the system.  Login will be emailed to you.  (You may need to check your email SPAM folder).

Q: How do I pay a balance on my account?
A:  Click "Sign In", click "My Page", items with a balance show up in red.  You can also see your current balance at the top of the screen.  Click on the item with the balance, this will be added to you shopping cart.  Checkout.