Infrastructure & Public Safety
High Point’s transportation network has over 630 miles of streets, including 448 miles maintained by the City, 136 miles with the state highway system, 45 miles of private streets, and one mile of substandard streets, which are those less than 16 feet wide that are typically unpaved. Information about future projects is available from the High Point Urban Area Metropolitan Planning Organization (HPMPO) and the North Carolina Dept. of Transportation (NCDOT).
- The High Point Transportation Dept. is the lead planning agency for the High Point Urban Area Metropolitan Planning Organization (HPMPO). See A Citizen's Guide to the High Point Metropolitan Planning Organization (PDF).
- Other members of the HPMPO include Archdale, Trinity, Jamestown, Lexington, Wallburg and Thomasville, in addition to the counties of Davidson, Forsyth, Guilford and Randolph.
- High Point Transportation Dept.: can provide traffic count data at selected intersections, use of city-owned parking garages, ridership on High Point Transit System routes, and the locations of sidewalks and railways
- High Point Police Dept.: can provide traffic accident/incident reports, which are compiled yearly by type and location
- N.C. Dept. of Transportation: conducts mid-block traffic counts on select roads every two years and publishes the crash data and reports @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
The following is a brief list of public utilities operated by the City:
- The Electric Services Dept. serves over 40,000 customers and maintains 404 miles of overhead powerlines and an additional 372 miles of underground powerlines, as well as 14 substations.
- The Public Services Dept. is responsible for the City's water and wastewater infrastructure, which includes 684 miles of sewer lines and 623 miles of water lines, along with two wastewater treatment plants and a water filtration plant.
- The Public Services Dept. is also responsible for the City's stormwater drainage infrastructure that includes 515 miles of storm pipes and catch basins, along with open conveyances like ditches on the side of streets, and over 450 stormwater control measures, such as detention ponds and other water quality devices.
- In addition, the City operates the Kersey Valley solid waste landfill, which accepts a variety of regular commercial and residential waste primarily from weekly household garbage collection. Two new phases of the landfill were recently completed that are expected to provide an additional 10 years of capacity through 2035. The City also provides every other week recycling collection that is sent to the Materials Recovery Facility (MRF) to be sorted and packaged.
The Fire Dept. covers a primary response area of 71 sq. mi. that includes the entire city limits plus an additional 14 sq. mi. covered by contracts for a total population served of over 135,000. In 2019, they responded to over 16,000 incidents involving over 32,000 total responses, and the average response time was 4 minutes and 36 seconds. Their website provides more information, including the number of existing and planned fire stations, the number of fire engines and other equipment, and the number of fire fighters, as well as information about emergency management and disaster preparedness.
In 2019, the Police Dept. had a total of 299 full-time and 14 part-time positions with field operations covering two divisions - north and south - and a total of six beats with two zones each. The 9-1-1 call center answered approximately 25,000 calls each month and dispatched over 700 calls for emergency assistance every day on average. Utilizing a total of 275 vehicles, response times for priority calls averaged 2 minutes and 48 seconds, while non-priority calls averaged 5 minutes and 24 seconds. The Police Dept. also maintains a database of reported incidents on the Police to Citizen (P2C) website and can illustrate crime rates for the entire city or by areas defined by the department.