Why Has My Water Consumption Increased

plumber fixing a sink
Woman in bed reaching for a glass of water
Two girls playing in a sprinkler

Helpful Tips and Information: Possible Causes of Increased Water Consumption

If you see standing water near your water meter, please contact the city at 336.883.3111 so a qualified technician can investigate. 

1.  A leaking toilet, or one that continues to run after being flushed. 
         - If you hear a toilet "running" after flushing, the flapper may need to be replaced. 
         - A leaking toilet can use a CCF (unit of measure on the utility bill) or approximately 748 gallons daily. 
TIP: The water meter is sensitive enough to pick up water that can't always be heard. 

2.  A dripping faucet/spigot can waste 20 gallons of water daily. 
TIP: Check outside fixtures for leaks and make sure the garden hose isn't left turned on.

3.  Filling or topping off a swimming pool.  
TIP:  A pool cover can prevent up to 95% of pool water evaporation.

4.  Irrigation systems, watering the lawn, new grass, or trees. 
         - Check for leaky lines or sprinkler heads, as they can leak when irrigation isn't running. 
TIP: Check the automated systems you make and consider reprogramming them.

5.  Kids home for summer vacation, school holidays and increased number of guests in the home. 

6.  A broken water pipe or apparent leak. 
TIP: Check the pipes and water heater in the basement or crawl space.

7.  Water softeners can cycle continuously. 

8.  Running water to avoid your pipes freezing during cold weather. 

9.  Service lines leak between your water meter and your home.
TIP: Check for wet or marshy areas around your home where the ground is otherwise dry. 

Please Note: In some situations, a technician may visit the private property to investigate a water meter and other city plumbing infrastructure.  If the leak is located on the customer's property, the customer is responsible for the repairs.  The city cannot investigate areas not associated with the City’s utility infrastructure.