Customer Service


The Customer Service Department will serve as the catalyst to provide simple and easy access to our customers as they request information and/or services and utilities from the City of High Point. We will work to blend the needs of our customers and the operation of City departments to broker a positive response for the purpose of creating healthy families, safe and livable neighborhoods, and prosperous business.

Our department assists you with all City services, excluding Police and Fire.
Customer Service Call Center hours: Monday - Friday 7:30 a.m. to 5:30 p.m. (excluding holidays), 336.883.3111

 24 Hour Emergency electric, water & sewer service: 336.883.3111
 Toll free: 888.883.3632
 Hearing or Speech Impaired: 711 (tel: 711) (TTY or TDD Relay Service)


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