Outage Reporting Information

Call the 24-hour emergency electric, water and sewer service at 336-883-3111 or toll free at 888-883-3632.The TDD number 336-883-8517.

Please check your bill to make sure we have your correct phone number on record. This information can be found beneath the tear-off portion of your utility statement. If we do not have your correct number, fill out the Change Phone/Billing Address form online or give us a call at 336-883-3111 during regular office hours. By having your correct phone number on file, you can report a power outage through our automated system easily and quickly. This will also allow us to attempt to provide a courtesy call to remind you that your bill is due.

Other Utilities

View the following contact information for other utilities within the High Point area.

Northstate Communications

  • New Service Sign Up: 336-886-3720
  • Repair Service: 336-886-3900

Time Warner Cable

  • New Service Sign-Up & Repairs: 877-566-4892

Davidson Water

  • New Connections: 336-731-2341

City of Greensboro, Water & Sewer

  • New Connections: 336-373-2055 

Piedmont Natural Gas

  • Emergency (gas leaks) and other services: 800-752-7504 

Duke Energy

  • Business Office: 800-653-5307
  • Outage Number: 800-POWER-ON(800-769-3766)