Office Hours & Payment Locations

Customer Transactions by Phone


Most customer service transactions may be completed by telephone.
  • 336-883-3111
  • Toll Free: 888-883-3632
  • Hearing or Speech Impaired: 711 (tel: 711) (TTY or TDD Relay Service)

Customer Service Call Center Hours


Monday - Friday
7:30 a.m. - 5:30 p.m.
Call: 336-883-3111

Customer Service Locations


City Hall 


211 S. Hamilton Street
Monday - Friday
7:30 a.m. - 5 p.m.

Northpoint 


136 Northpoint Avenue
Monday - Friday
8 a.m. - 5 p.m.

"After Hours" Utility Payment Drop Box


Payments dropped into either of these boxes will be processed the next business day.
  • City Hall - E. Green Dr. side of building
  • City Hall - E. Commerce Avenue parking lot
  • Customer Service Branch Office- 136 Northpoint Avenue front of building.

Mail Payments


Mail Payments to:
P.O. Box 10039
High Point, N.C. 27261-3039



Reporting Emergencies


24 Hour Emergency Electric, Water or Sewer Service


To report power outages, load management problems, emergency situations, etc.
If you are on life support, please inform us at the time of your call.

  • Call 336-883-3111
  • Toll Free: 888-883-3632
  • Hearing or Speech Impaired: 711 (tel: 711) (TTY or TDD Relay Service)

After Outage Callbacks


When you call to report an outage, you may request a call back when your power should be restored. Our automated system will call you to confirm restoration of service. Please keep in mind when requesting a callback, our system will issue the call day or night once it has been confirmed that your service should be restored.