Payments dropped into either of these boxes will be processed the next business day.
City Hall - E. Green Dr. side of building
City Hall - E. Commerce Avenue parking lot
Customer Service Branch Office- 136 Northpoint Avenue front of building.
Mail Payments to:
P.O. Box 10039
High Point, N.C. 27261-3039
Reporting Emergencies 24 Hour Emergency Electric, Water or Sewer Service
To report power outages, load management problems, emergency situations, etc.
If you are on life support, please inform us at the time of your call.
Toll Free: 888-883-3632
TDD number: 336-883-8517
After Outage Callbacks
When you call to report an outage, you may request a call back when your power should be restored. Our automated system will call you to confirm restoration of service. Please keep in mind when requesting a callback, our system will issue the call day or night once it has been confirmed that your service should be restored.