Office Hours & Payment Locations

Customer Transactions by Phone

Most customer service transactions may be completed by telephone.

  • 336-883-3111
  • Call Direct (payment via automated phone system) 844-458-3698
  • Toll Free: 888-883-3632
  • Hearing or Speech Impaired: 711 (tel: 711) (TTY or TDD Relay Service)

Customer Service Call Center Hours

Monday - Friday (excluding holidays)

7:30 a.m. - 5:30 p.m.

Call: 336-883-3111


Customer Service Locations


City Hall 

211 S. Hamilton Street

Monday - Friday

7:30 a.m. - 5 p.m.


Northpoint 

136 Northpoint Avenue

Monday - Friday

8 a.m. - 5 p.m.


"After Hours" Utility Payment Drop Box

Payments dropped into either of these boxes will be processed the next business day.

  • City Hall - E. Green Dr. side of building
  • City Hall - E. Commerce Avenue parking lot
  • Customer Service Branch Office- 136 Northpoint Avenue front of building.

Mail Payments

Mail Payments to:

P.O. Box 10039

High Point, N.C. 27261-3039