ADA Complementary Paratransit Service

If you have a disability with functional limitations that prevents you from utilizing High Point Transit System's fixed route service, you may be eligible for HPTS ACCESS services. Disabled persons must complete the certification process by filling out the application at the link below, calling HPTS ACCESS at 336-887-1183 (TDD# 336-883-8517) or by visiting High Point Transit System's office at 716 West Martin Luther King Jr Drive. There are two parts to the application.  Part A must be completed and signed by the individual or a representative of the individual and Part B must be completed and signed by a professional familiar with your disabilities and how they impact your ability to ride the bus.  Both parts of the completed application must be returned to High Point Transit System for review and approval.

Please allow 21 calendar days for processing of your application. You will receive a letter stating approval or denial of certification and any applicable reasons.
Dial-A-Lift Bus


If you are visiting High Point and you present documentation that you are ADA paratransit eligible in your home jurisdiction, HPTS ACCESS will provide paratransit service to you while you are here for up to 21 days per year; that is per 365-day period from the first day of use.   

If you have a disability and are visiting High Point, but your home jurisdiction does not provide ADA complementary paratransit service, HPTS ACCESS will provide paratransit service upon verification of your disability.  You may receive service for up to 21 days per year; that is per 365-day period from the first day of use.
Please contact HPTS ACCESS as soon as possible if you are going to be visiting and would like to use the service.


The current price is $2.50 for a one-way trip. Fares may be paid with exact cash, or HPTS ACCESS tickets that may be purchased from the High Point Transit System office located at 716 W Martin Luther King Jr Drive.  Fares are collected by the driver and must be paid prior to riding the van.  HPTS ACCESS will not be responsible for lost or stolen tickets.

Personal Care Attendants (PCAs) and Companions

If you need special assistance, one person may accompany you as a PCA at no charge.  You are also entitled to have a companion who will be charged a fare of $2.50 per trip.  The driver will assist you from the door of your residence to the vehicle and from the vehicle to the door of your destination.  Please inform HPTS ACCESS if you will be accompanied by a PCA and/or companion when making your reservation for the trip.


Please complete one application per person even if all persons live at one address.

ADA Paratransit Documents