ADA Complementary Paratransit Service
Please allow 21 calendar days for processing of your application. You will receive a letter stating approval or denial of certification and any applicable reasons.
If you are visiting High Point and you present documentation that you are ADA paratransit eligible in your home jurisdiction or your disability is apparent, HPTS ACCESS will provide paratransit service to you while you are here for up to 21 days per year; that is per 365-day period from the first day of use.
If you have a disability and are visiting High Point, but your home jurisdiction does not provide ADA complementary paratransit service, HPTS ACCESS will provide paratransit service upon verification of your disability. You may receive service for up to 21 days per year; that is per 365-day period from the first day of use.
Please get in touch with HPTS ACCESS as soon as possible if you will be visiting and would like to use the service.
The current price is $2.50 for a one-way trip. Fares may be paid with exact cash or HPTS ACCESS tickets purchased from the High Point Transit System office at 716 W Martin Luther King Jr. Drive. Fares are collected by the driver and must be paid before riding the van. HPTS ACCESS will not be responsible for lost or stolen tickets.
Personal Care Attendants (PCAs) and Companions
If you need special assistance, one person may accompany you as a PCA at no charge. You are also entitled to have a companion who will be charged a fare of $2.50 per trip. The driver will assist you from the door of your residence to the vehicle and from the vehicle to the door of your destination. Please inform HPTS ACCESS if you will be accompanied by a PCA and/or companion when making your reservation for the trip.
Please complete one application per person, even if all persons live at one address.
ACCESS personnel are available to assist customers with scheduling, resolving problems, and providing information about the service. Questions, compliments, suggestions, and complaints should be directed by phone, letter, e-mail, or via our online Customer Feedback Form at http://www.highpointnc.gov/transit to Access. Phone inquiries can be made by calling 336-887-1183. Letters should be sent to:
Complaints should be reported as soon as possible after the incident to ensure proper handling. When filing a complaint, please provide the following information:
- Explanation of incident or complaint
- Your name, address, and phone number
- Date, time, and location of the incident
- The vehicle's number or driver's name
ACCESS personnel will make every attempt to address your concerns. If you are not satisfied with the response given to you by ACCESS personnel, you may speak with the Transit Manager at 336-883-3424.