ADA Complementary Paratransit Service

If you have a disability with functional limitations that prevents you from utilizing High Point Transit System's fixed route service, you may be eligible for HPTS ACCESS services. Disabled persons must complete the certification process by filling out the application at the link below, calling HPTS ACCESS at 336-887-1183 (TDD# 336-883-8517) or by visiting High Point Transit System's office at 716 West Martin Luther King Jr Drive. There are two parts to the application.  Part A must be completed and signed by the individual or a representative of the individual and Part B must be completed and signed by a professional familiar with your disabilities and how they impact your ability to ride the bus.  Both parts of the completed application must be returned to High Point Transit System for review and approval.

Please allow 21 calendar days for processing of your application. You will receive a letter stating approval or denial of certification and any applicable reasons.
Dial-A-Lift Bus

Visitors

If you are visiting High Point and you present documentation that you are ADA paratransit eligible in your home jurisdiction or your disability is apparent, HPTS ACCESS will provide paratransit service to you while you are here for up to 21 days per year; that is per 365-day period from the first day of use.   

If you have a disability and are visiting High Point, but your home jurisdiction does not provide ADA complementary paratransit service, HPTS ACCESS will provide paratransit service upon verification of your disability. You may receive service for up to 21 days per year; that is per 365-day period from the first day of use.

Please get in touch with HPTS ACCESS as soon as possible if you will be visiting and would like to use the service.

Cost

The current price is $2.50 for a one-way trip. Fares may be paid with exact cash or HPTS ACCESS tickets purchased from the High Point Transit System office at 716 W Martin Luther King Jr. Drive. Fares are collected by the driver and must be paid before riding the van. HPTS ACCESS will not be responsible for lost or stolen tickets.

Personal Care Attendants (PCAs) and Companions

If you need special assistance, one person may accompany you as a PCA at no charge. You are also entitled to have a companion who will be charged a fare of $2.50 per trip. The driver will assist you from the door of your residence to the vehicle and from the vehicle to the door of your destination. Please inform HPTS ACCESS if you will be accompanied by a PCA and/or companion when making your reservation for the trip.

Applications

Please complete one application per person, even if all persons live at one address.

Comments and Complaints

ACCESS personnel are available to assist customers with scheduling, resolving problems, and providing information about the service. Questions, compliments, suggestions, and complaints should be directed by phone, letter, e-mail, or via our online Customer Feedback Form at http://www.highpointnc.gov/transit to Access. Phone inquiries can be made by calling 336-887-1183. Letters should be sent to:

Paratransit Supervisor

HPTS ACCESS

716 W Martin Luther King Jr. Dr.
High Point, NC 27262


Complaints should be reported as soon as possible after the incident to ensure proper handling. When filing a complaint, please provide the following information:
 

  • Explanation of incident or complaint
  • Your name, address, and phone number
  • Date, time, and location of the incident
  • The vehicle's number or driver's name

ACCESS personnel will make every attempt to address your concerns. If you are not satisfied with the response given to you by ACCESS personnel, you may speak with the Transit Manager at 336-883-3424. 

ADA Paratransit Documents