Trip Information

All trips must be scheduled the day before. Reservation hours are Sunday through Friday from 8 a.m. - 5 p.m. Reservations called in on Sunday will be left on the voicemail system.  You will be contacted on Sunday evening or Monday morning and provided with your pick-up window.

Whenever you make an appointment for a ride, you should be prepared to provide the following information:

  • The name of the individual making the trip
  • The date(s) of travel
  • The address from where to be picked up
  • Address of the destination
  • Requested pick-up time or the appointment time.
  • Whether you will have a PCA and/or companion

HPTS ACCESS will assign a pick-up window for you. We request that you be ready and waiting for the van at the beginning of your pick-up window. The vehicle will not wait longer than 5 minutes for a pickup or return trip. If you do not board the vehicle within the 5-minute waiting period, you will be charged a no-show in accordance with the HPTS ACCESS no-show policy.

Scheduling Tips

Many factors can affect your travel plans. Weather conditions can cause delays in service. Medical appointments, for example, are often delayed. It is best to overestimate your travel and appointment times. Please consider any conditions that may affect your pick-up and drop-off times.

Please remember that HPTS ACCESS is a shared ride service and that exact pick-up and drop-off times cannot be guaranteed.

Types of Trips

Subscription trips are trips that are needed on a regular basis. Scheduled subscription trips are automatically rescheduled unless the HPTS ACCESS office is notified of a cancellation or a change. Subscription trips are not put in automatically.  Passengers must ride for approximately 30 days with an acceptable history of completed trips before subscription trips are put into the scheduling system.  Subscription trips can be canceled anytime, and passengers will be responsible for calling in their weekly trips.

Demand trips are trips that do not occur on a regular basis and require scheduling in advance for each trip.