Comments and Complaints

HPTS ACCESS personnel are available to assist customers/clients with scheduling, to resolve problems and to provide information about the service. Questions, compliments, suggestions, and complaints should be directed by phone, letter, e-mail, or via our online Customer Feedback Form to HPTS ACCESS. Phone inquiries can be made by calling 336-887-1183. Letters should be sent to:
716 W Martin Luther King Jr. Dr.
High Point, NC 27262

Complaints should be reported as soon as possible after the incident to ensure proper handling. When filing a complaint, please provide the following information:
  • Explanation of incident or complaint
  • Your name, address, and phone number
  • Date, time and location of the incident
  • The vehicle's number and/or driver's name
HPTS ACCESS personnel will make every attempt to address your concerns. If you are not satisfied with the response given to you by HPTS ACCESS personnel you may speak with the Transit Manager at 336-883-3424.