Rules to Riding

  • When an appointment is confirmed, write down the pickup window and the appointment setter's name.
  • Please be on time. Driver's will wait up to five minutes for clients to board vehicles.
  • HPTS ACCESS will refuse service if you do not pay the driver appropriate fare.
  • Put your seat belt on as soon as you are seated, drivers are not allowed to operate the vehicle unless you are wearing your seat belt.
  • Clients are not allowed to eat, drink or smoke on HPTS ACCESS vans. Eating and drinking may be allowed if medically necessary.
  • Please do not operate or tamper with any of the equipment while on the vans.
  • HPTS ACCESS is a shared ride service. Please be polite and considerate of other clients.
  • When using HPTS ACCESS for shopping, passengers will be allowed to transport 4 plastic bags or 2 canvas bags that they can carry in one trip onto or off of the van.
  • High Point Transit System reserves the right to refuse services and transportation to those who abuse the service and/or display inappropriate behavior.