February 10, 2020

Radio Usage

Let's remember that the radios are for business communication. Please do not use the radio to arrange for lunch, arrange meetings, etc. Please do these things face to face or via telephone.

Yes! We ARE Accessible

Many disabilities are visible, but many are invisible. It is very easy to figure out that you need to kneel the bus and/or deploy the ramp for a passenger who uses a cane, a walker, or a wheeled mobility device. It's obvious that the person using a wheelchair needs the ramp, but what about a new rider who has a new prosthetic leg? Are you required to kneel the bus and/or deploy the ramp? The answer is - it depends. If the rider asks you to kneel the bus and deploy the ramp, you are REQUIRED to do so. Operators are not allowed to presume what an individual can or cannot do. If the rider does not ask, then you have no way of knowing and are not required to kneel the bus.

Here are some more tips and information

Yes, passengers may board the bus separately from their wheelchair. They are not required to be sitting in it and may use it to carry personal belongings while it serves as a mobility aid similar to a wheeled walker.
Please wait for individuals with disabilities, pregnant women, and parents with small children to be seated or hold on to a seat or rail before moving the bus.
If a passenger appears to need assistance boarding the bus (elderly, uses cane or walker) then at least kneel the bus for them.
If a passenger asks you to announce stops for them, you are required to do. To help you remember, ask the passenger to please sit near the front of the bus.

Routes

We are finalizing stops and time points on the routes.for the new service. Here is your chance to help us BEFORE everything is printed, posted to the web, etc. Each week we will feature 1 or 2 routes for you to review and complete a survey.

This week's route is the revised Rt. 20 - Kearns Ave. A display board with the routes, stops, and time table is posted in the conference room.

Reviewing and commenting on the route is MANDATORY for FIXED ROUTE OPERATORS. All others may provide comments if they choose. The survey is available here.

Farebox Update

We've been working continuously with the Farebox manufacturer to make changes to the programming. In the next couple of weeks, you will receive training on the changes to address the following issues:

Farebox charging half-fare riders instead of taking the transfer.
Passengers paying multiple fares with large bills.
Passengers paying multiple fares with smart cards.
Clearing the extra money when passengers pay too much.
Accounting for passengers who are just a little short on the fare.

We are aware of the issue with the white single ride passes showing expired when used on the bus. These passes do not expire for 10 years. If the passenger rides for full fare, take the pass and let the passenger ride. If the passenger rides for half fare, make sure there is still money on the card. If so, take the card and let the passenger ride. If the passenger needs a transfer, give them a paper transfer.

REMINDERS

Make sure you are putting your bus in neutral and setting the parking brake any time you leave the seat of your bus. As part of your pre-trip inspection, make sure that your seat alarm is working. If you are not sure how to do this, see a supervisor or maintenance staff person.
Please do not leave the securement straps attached to the barrier throughout the day. The straps should be retracted after each use.
Please report to a supervisor any and all low hanging branches along your route. We will report them to the appropriate individuals for trimming. Please note that it may take several weeks for the branches to be trimmed back.
Please make sure you leave the bathroom clean when you leave. Ensure the toilet flushes completely and wipe excess water from the countertop. If the bathroom needs attention, please let someone on the maintenance staff know so it can be addressed as quickly as possible.

IT'S YOUR BIRTHDAY MONTH

Happy Birthday to the following individuals, who will celebrate birthdays this month.

Beth Barbee
Sacorya Spinks
Joyce Cox

SAFETY HOTLINE

Do you see safety issues? Do you wish you had a way to report these without getting on the radio or having to run down a supervisor? Here is your safety hotline. You can use this link to report safety issues. This link will always be in this email.

HAVE A SAFE WEEK!

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