February 17, 2020

Routes

We are finalizing stops and time points on the routes.for the new service. Here is your chance to help us BEFORE everything is printed, posted to the web, etc. Each week we will feature 1 or 2 routes for you to review and complete a survey.

This week's route is the revised Rt. 19 - English Rd. A display board with the routes, stops, and time table is posted in the conference room.

Reviewing and commenting on the route is MANDATORY for all bus drivers. All others may provide comments if they choose. The survey is available here.

You still must click the link at the bottom to let Ms. Wynes know you have checked your email.

Farebox Update

We've been working continuously with the Farebox manufacturer to make changes to the programming. In the next couple of weeks, you will receive training on the changes to address the following issues:

Farebox charging half-fare riders instead of taking the transfer.
Passengers paying multiple fares with large bills.
Passengers paying multiple fares with smart cards.
Clearing the extra money when passengers pay too much.
Accounting for passengers who are just a little short on the fare.

We are aware of the issue with the white single ride passes showing expired when used on the bus by passengers paying half fare. Make sure the card has money on it. Take the card from the passenger and give him/her a transfer. These passes do not expire for 10 years.

If the passenger rides for full fare, the card can only be used once for the $1.25 and once for a transfer. If the farebox says expired that means the transfer has expired and the card is no longer valid. Take the pass and tell the passenger he/she will need to pay with another valid method.

REMINDERS

Please pay close attention when you are pulling into the terminal on the north side and around the back of the terminal to pull into the south side. Maintenance has noticed quite a bit of scrubbing on tires and lower panel damage. Unreported damage could result in you being charged with a preventable accident.

IT'S YOUR BIRTHDAY MONTH

Happy Birthday to the following individuals, who will celebrate birthdays this month.

Beth Barbee
Sacorya Spinks
Joyce Cox

SAFETY HOTLINE

Do you see safety issues? Do you wish you had a way to report these without getting on the radio or having to run down a supervisor? Here is your safety hotline. You can use this link to report safety issues. This link will always be in this email.

HAVE A SAFE WEEK!

CLICK HERE TO LET ME KNOW YOU HAVE READ THIS EMAIL.