Accident & Incident Procedures
The first rule to remember anytime you are involved in an accident or a passenger is injured or becomes ill on your bus is REMAIN CALM. Panicking will help no one. Make sure that you speak clearly into the radio microphone and give as much detailed information as possible. Make sure that a minimum you tell what has happened, your exact location, and whether you need emergency assistance for passengers or others. Next, make sure that all passengers remain on the bus as they are potential witnesses and may be able to provide additional information to the police officer. Have each passenger fill out a courtesy card. Count the cards to make sure that you have one for each passenger! Do not release the passengers until the police officer or a supervisor has told you to do so.
In order to protect the evidence at the scene and prevent additional mishaps, set up your emergency triangles to keep other traffic away. Try to remember as much detail as possible about what happened. Be SPECIFIC. The information that you give determines what the officer writes on the police report. Do not just tell the officer what happened show him what happened. If necessary, draw it on a piece of paper. Be very specific about where the bus was in the lane of traffic or in the turn or wherever it happened. Be specific about what you observed about the other vehicle(s). Encourage witnesses outside of the bus to tell what they observed and/or heard.
If you are injured, do not hesitate to tell the supervisor(s) investigating the accident. Someone will transport you to the Nurse’s office or another medical facility for treatment depending on the type and seriousness of the injury. Depending on the circumstances of the accident, you may be required to undergo drug and alcohol testing under either City rules or the Federal Transit Administration rules.
Make sure to complete all written reports completely and as accurately as possible. The information on these reports is information used by the Safety Committee to determine whether the accident was preventable or non-preventable. This information is also used to provide information to the City’s Safety & Health department and to chart your personal history of accidents as well as monitoring the types of accidents in which city employees as a whole are involved.
After the initial period has passed you may have to make statements to insurance companies. You do not have to repeat everything word for word, but you should be consistent with the statements that you made the day of and/or shortly after the accident. If you need copies of what you told the supervisors or the police department just ask.
Staying calm and remembering the procedures will help you get through accidents or incidents smoothly.