Boarding and Alighting Passengers
Boarding and alighting passengers is an essential part of being a High Point Transit operator. Transit buses must stop at regularly designated stopping points to receive and discharge passengers unless an obvious safety hazard exists at the designated stop. It is important that passengers board or alight within the limits of the bus stop zone. The operator should ensure that the front or rear of the bus is not obstructing a crosswalk or traffic intersection.
All buses must make stops in the curb lane, whenever possible, to allow passengers a safe place to board or alight. The operator should pull the bus up to the curb. However, if the operator cannot do this, he/she should stop the bus far enough away in the street to make the passenger step into the street and then onto the bus. Be careful in making stops in the street though; never leave enough room between the bus and the curb to allow another vehicle to pass between the two. In addition, the operator should not stop the bus in a position that would induce a passenger to leap from the bus to the curb, or the opposite.
Also, when making stops the operator should stop the bus so that the passengers do not have to board or alight the bus into or through hazards. Do not make stops so that the passengers have to exit the doors and walk into parked vehicles, shrubbery/trees, water puddles, or ditches. Make sure that boarding passengers do not have to navigate these same obstacles while attempting to get on the bus. Passenger injuries to which the operator contributed are treated the same way as preventable accidents.
When pulling into and out of bus stops and the transit terminal, check your mirrors for clearance and watch your speed. Instruct passengers to only enter and exit through the back door. However, if any passengers request the operator to lower the ramp or kneel the bus, those requests should be honored to allow entrance to the front door. The operator cannot question a passenger concerning the request. In addition, disabled passengers should be allowed to occupy the forward-facing seats in the designated areas.
Before accelerating the bus, try to allow passengers enough time to find a seat and sit down. If you are unable to wait for the person to sit, warn them that you are going to begin moving, ask them to hold on, and then accelerate slowly from the stop. If a passenger is disabled, pregnant, a senior citizen, or has small children, you must allow them to sit down before moving the bus.
Remember that safety is your number one priority!