Show All Answers

1. What is a bond?
2. Why issue bonds?
3. How is the debt on bonds repaid?
4. Are there additional financial implications?
5. When are bond referendums held?
6. What is a bond rating?

Show All Answers

1. What is the City's Property Tax Rate?
2. Where do the City's revenues come from?
3. What services are provided with the money go that the City receives?
4. What is the population of High Point?
5. What are some High Point's economic indicators?

Show All Answers

1. What is the current drinking water disinfection method?
2. What is chloramination?
3. Why convert from chlorine to chloramines?
4. Is chloramination safe?
5. How are kidney dialysis patients affected by chloramines and what precautions should they take?
6. How are fish affected by chloramines and what precautions should fish owners take?
7. Is it safe to wash open wounds with chloraminated water?
8. Will chloramination affect household water uses?
9. Will chloramination affect business water users?
10. Will chloramines affect the use of swimming pools?

Show All Answers

1. How do I buy a home of my own?
2. How do I have my home tested for lead?
3. How do I buy a Habitat house?
4. How do I participate in National Night Out?
5. How do I get my GED?
6. How do I enroll in computer classes?
7. How do I get foreclosure information and help?
8. How do I get credit counseling?
9. How do I find out what common Community Planning terms mean?

Show All Answers

1. How often are statements mailed out?
2. When is my payment due?
3. What if I can't pay on the 1st of the month?
4. If I want to pay in person, where do I go?
5. May I make any payments by credit card or by phone?
6. Where do I mail my payment?
7. What if I see a discrepancy on my statement?
8. What should I do if I am having difficulty making my loan payment?
9. How do I get my statement sent to my new address?
10. How do I obtain payoff information if I want to pay off my loan?
11. Can my attorney get my payoff information?
12. What do I do when it is time for me to make my final payment?
13. When is the lien released?
14. Can I begin paying my loan back before my affordability period has ended?

Show All Answers

1. What is a Comprehensive Transportation Plan?
2. What are the benefits of using the CTP process?

Show All Answers

1. What is a Development Ordinance?
2. Why did the City rewrite its Development Ordinance?
3. Will the new Development Ordinance change the zoning on my property?

Show All Answers

1. Who is on the Board of Directors?
2. Can I read annual financial reports for High Point?
3. What is the mission of the EDC?

Show All Answers

1. Where is my local fire station located?
2. How can I begin a career with the High Point Fire Department?
3. Where can I find tips on how to prevent fires?

Show All Answers

1. What is a flood zone?
2. Can anyone buy flood insurance?
3. How do I buy flood insurance?
4. Who should buy flood insurance?
5. What causes flooding in High Point?
6. When does flooding usually occur in High Point?
7. Can someone visit my property to explain possible ways to reduce potential flood damage?

Show All Answers

1. What you need to be able to tell the Telecommunicator?
2. When should I call 911?
3. What are the kinds of questions the Telecommunicator will ask?
4. How do I report a fire?
5. Do I have to stay on the phone with a Telecommunicator after I have given them all of the information I know?
6. What do I do if I accidentally call 911?
7. Can you find my location if I use my cell phone to make a 911 call?

Show All Answers

1. What is the High Point Historical Society?
2. What does the High Point Historical Society do?
3. Why should I support the High Point Historical Society?
4. How can I support the High Point Historical Society?

Show All Answers

1. What is the Historic Preservation Commission?
2. What items require a Certificate Of Appropriateness?
3. How do I apply for approvals?
4. Who will be notified of the hearing?
5. How does the Board reach decisions?
6. Who do I contact for further information?

Show All Answers

1. What types of pollution effect transportation planning for the Metropolitan Planning Organization (MPO)?
2. What is conformity?
3. How does conformity affect the MPO?
4. What triggers a Conformity Analysis?
5. What variables are considered when determining conformity?
6. How do emission levels determine the classification of urban areas in reference to air quality?
7. What options are available to improve air quality?
8. Why are these options necessary?
9. Why does air quality affect transportation?

Show All Answers

1. How can I find out what job opportunities are available within City of High Point?
2. How do I apply for job(s) with the City of High Point?
3. I do not have a computer. How can I apply for a job(s)?
4. How do I know that my application has been received?
5. How can I check the status of my application?
6. How long will my application remain "active"?
7. Does the City of High Point require applicants for employment to submit to a drug screen and physical examination?
8. Can I submit a resume only?
9. How long does it take for the hiring manager to schedule interviews after a position closes?
10. What happens after I submit my application?
11. Who should I contact to follow-up on my application?
12. Does the City of High Point also accept applications for job opportunities with the City of Greensboro, High Point Housing Authority, Guilford County, or other government agencies?
13. Are there any suggestions to help me complete an application?
14. Can I apply for more than one job at a time?
15. I missed the deadline. Can I still apply?
16. Will I automatically be considered for other job(s) if I previously submitted an application?
17. How often do you post jobs?
18. Why is it important to read the entire job announcement?
19. Is there a job description for the position posted?

Show All Answers

1. What day is today?
2. Why is me screen text so small?
3. How do I change my password?
4. What is Spring Fling

Show All Answers

1. What can I bring to the landfill?
2. I pay taxes, so why do I have to pay?
3. How is my monthly landfill fee used?
4. Can I open a charge account?
5. Do you have a recycle area?
6. Do you provide unloading service?
7. What can’t I bring to the landfill?
8. What is the difference between a dump and a landfill?

Show All Answers

1. Who is most affected by lead poisoning?
2. Why is lead-based paint a danger?
3. How can I test my children for lead?
4. How can I learn more?
5. Is there a list of homes that have been made "lead-safe" by the city?

Show All Answers

1. What is the Metropolitan Planning Organization (MPO)?
2. What does the MPO do?
3. What is the Metropolitan Transportation Plan (MTP)?
4. What is the Metropolitan Transportation Improvement Program (MTIP)?
5. Is a particular road going to be widened?
6. When does the Metropolitan Planning Organization meet?
7. What is the definition of a Metropolitan Planning Organization (MPO)?
8. How does a road get built?
9. What is Transportation Planning?
10. What is Transportation Modeling?
11. How does air quality impact the planning process?
12. What are some commonly-used acronyms in Transportation Planning?
13. Where can I find definitions and terminology on the topic of Transportation Planning?

Show All Answers

1. What is the admission fee to the Museum?
2. When is the Museum open?
3. What exhibits are currently on display at the Museum?

Show All Answers

1. What are the registration fees for youth sports?
2. What is the cost to put a team in the adult leagues?
3. What do you have to do to become a youth coach?
4. How do we know if the games have been called off due to inclement weather?
5. How do I express a concern about my child's coach?
6. Does the City of High Point have swimming pools?
7. Where is the closest campground?
8. What types of programs do you offer?
9. How do I sign up for an activity?
10. Do you take debit cards or charge cards?
11. How do I contact a Park Ranger?
12. How do I get there? I need directions!
13. How do I get general information?
14. How do I get involved with the High Point Youth Council?
15. What is the process of reserving a picnic shelter or other facility?
16. Do you have a scholarship program?

Show All Answers

1. Can I get a Police Report online?
2. Can I submit a Crimestopper report online?

Show All Answers

1. What are the prices for water meters and water taps?
2. What are the prices for sewer taps?
3. Do you rent Hydrant Meters?
4. Will you fix my water or sewer line?
5. Does the City make commercial taps?
6. What is the flow per minute through water meters?
7. Does the City reimburse for filling up a swimming pool?
8. Can I rent a Hydrant Meter to fill my pool?
9. Are water and/or sewer services available at my current address?
10. If services are available, have the fees been paid already or am I responsible?
11. If services are not available, how can I put in a request for the City of High Point to run new lines down my street?
12. What are the fees for Residential Water and/or Sewer connections?
13. What do the fees pay for?

Show All Answers

1. Can I put a couch or other bulk item out for pickup?
2. How can I dispose of an appliance such as a refrigerator, hot water heater or air conditioner?
3. What can I do with my old TV and computer equipment?
4. How can I discard old carpet?
5. How do I dispose of construction or demolition debris?
6. Why have I received an orange tag?

Show All Answers

1. How many cemeteries does the City own?
2. What is the oldest burial plot?

Show All Answers

1. Why is there so much smell at the beginning of the plant at the step screens?
2. Is the treated wastewater leaving the plant safe to drink?
3. Is there someone at the plant monitoring it every day?
4. What happens when you have a power failure?
5. What happens to the ash remaining after the solids are incinerated?
6. Why do you need to remove nitrogen and phosphorus from the wastewater stream?

Show All Answers

1. What chemicals are added to the water?
2. What is in my water?
3. Is my water hard or soft?
4. Why does my water smell bad and who can I call?
5. Why is my water rusty or cloudy and who can I call?
6. How can I get my water tested?
7. What is the black or pick ring around my tub or toilet?

Show All Answers

1. Why do water pipes break?
2. Why was my water cut off?

Show All Answers

1. How does the household hazardous waste program work?
2. How do I properly dispose of my household hazardous wastes?
3. How do I dispose of an automobile battery?
4. How do I properly dispose of my electronics?

Show All Answers

1. Why do I have to pay? What’s the charge?
2. What’s in the compost? Is there manure in it?
3. Can I get X- tons of a product? This is all the money I have.
4. Can you deduct weight due to rain/snow?
5. Can the employees help me empty my truck/trailer?
6. What are your size limits for trees and limbs?
7. Do leaves have to be bagged?
8. What are your products/prices?
9. Do you donate product to community/non-profit organizations?
10. Can I bring any kind of wood?
11. What are your hours of operation?
12. Will you load my truck or trailer with material?
13. Do you deliver?
14. Will you empty my debris?
15. Do I have to weigh in and out?
16. Is there a charge for yard waste?

Show All Answers

1. What are unacceptable items?
2. What are the hours of operation?
3. What is the charge to dump?
4. Where can I take paint and tires?
5. Where do I take recyclables?
6. Does the Landfill take asbestos?
7. Do we have to be a resident of High Point to dump at the Landfill? If no, is the cost the same as a resident?
8. Does the landfill accept credit/debit cards and/or personal checks?
9. Does the landfill have someone to offload trash?

Show All Answers

1. What is the address of the facility?
2. What are your hours of operation?
3. What materials do you accept?
4. Is there a fee?
5. I have been missed for my recycling pick-up?
6. Explain the electronics recycling program. Does it cost to drop off?

Show All Answers

1. Does the City collect medical waste?
2. Can I put needles in a milk jug or 2 liter soda bottle?
3. Does the City collect dead animals?

Show All Answers

1. When will recycling be collected?
2. How does the City of High Point’s recycling program work?
3. What can’t I put in my recycling cart?
4. I have some large cardboard boxes. Do I need to do anything with them?
5. Why have I received an orange tag?

Show All Answers

1. When is my garbage pickup day?
2. When can I put my garbage/recycling/yard waste out to be collected?
3. What happens if I do not follow the guidelines for when to set out and remove my cart?
4. I have trouble getting my garbage cart to the curb. What can I do?
5. Do I need a special garbage cart?
6. What can I put in the rollout cart?
7. Do I need to bag my trash?
8. Can I place excess garbage next to the cart at the curb?
9. What if I have to be out of town during collection?
10. Which days are considered garbage holidays?
11. What happens if I forget to roll my cart to the street?
12. What do I do if my garbage, yard waste or recycling were not picked up?
13. What can I do with paint?
14. Why have I received an orange tag on my cart?

Show All Answers

1. What is stormwater runoff?
2. What is the City’s policy on stormwater runoff?
3. How do I determine if I'm eligible for City assistance with drainage problems on private property?
4. What is in ERU and how is my stormwater fee calculated?
5. What is considered impervious surface area (ISA)?
6. Is the stormwater fee a tax?
7. Is the City charging residents for rain?
8. How can I reduce my stormwater fee?
9. What if a customer disagrees with the amount of ISA that was measured on their property?

Show All Answers

1. When will the City of High Point begin collecting loose leaves?
2. Which streets will be paved this year?
3. How does the Street Maintenance Division prepare and respond for inclement weather?
4. How do I report a damaged road or sidewalk or problem within the public right-of-way (including potholes, debris, flooding, trees, etc.)?

Show All Answers

1. How does the Red Box Rental Program work?
2. How can I rent a trash trailer/dumpster (red box) for a large clean up?
3. What items cannot go into the red boxes?
4. What items can go into the red boxes?
5. How big is the red box?

Show All Answers

1. When will yard waste be collected?
2. How does the City of High Point’s yard waste program work?
3. How should I prepare my yard waste if I do not have a cart?
4. I paid a contractor to remove my trees. Will the City pick up the material?
5. Why have I received an orange tag?

Show All Answers

1. What do I need to do to become an active Vendor/Supplier with the City of High Point?
2. Do I have to have a Business License to operate?
3. Are bid tabulations available for public inspection?
4. How does the City support Minority and Women-Owned Businesses?
5. How can I find out about upcoming bids?
6. Are local governments allowed to participate in state contracts?
7. Are City personnel allowed to purchase items without a purchase order?
8. Does the City pay sales tax?
9. Who processes invoice payments for the City?
10. How does the City dispose of Surplus Property?

Show All Answers

1. What is the HONORS Program?
2. Who will qualify for this program?
3. I don’t deal with the public, so how can I qualify?
4. Who will nominate the candidates for this program?
5. When will the honorees be announced?
6. What awards could I receive?
7. How will the honorees be selected and the awards determined?
8. How will I know if I have been nominated?
9. How will the HONORS Review Committee verify nominations?
10. How can I nominate someone?

Show All Answers

1. How much does it cost to ride the bus?
2. Will the driver make change if I don't have the exact fare?
3. Other than cash fare, how can I pay the bus fare?
4. When do the buses run?
5. What time is the earliest bus?
6. Where can I catch the bus?
7. Do the buses run on holidays?
8. I lost an item on the bus. How can I get it back?
9. Where is the Transit terminal?
10. Where can I get a bus schedule?
11. How do I let the bus operator know that I wish to get off?
12. I have looked at the schedule and realize that the bus I catch does not take me to my destination, but there is another bus that will. Do I have to pay a second fare?
13. What happens if I miss my transfer?
14. How do I know what route the bus is traveling?
15. How can I make suggestions or comments about the operators and/or service?
16. The buses do not start early enough or do not end late enough for my needs. What other transportation options are there?
17. Are High Point Transit System buses accessible to individuals with disabilities?
18. I am disabled and unable to ride the bus. What other transportation options are available to me?
19. I have never ridden the bus before. Is there someone who can help me understand the schedules and the routes?
20. How can I fill out an application to become a bus operator?
21. Will High Point Transit System do special charters for groups?
22. Who are local charter providers?

Show All Answers

1. What is the capacity of the Wastewater Plants?
2. Where are the Wastewater Plants located?
3. How long has the Wastewater Plants been in operation?
4. What type of treatment processes are designed into the Plant?
5. What is the population served?
6. How many people do the Plants employ?
7. What do you do with the Residual Solids?
8. What are the requirements for being a Wastewater Treatment Plant Operator?
9. What hours do the Shift Operators work?
10. What is the average number of years of experience for the Wastewater Operators?
11. What future treatment processes will be required at the Wastewater plants to meet future NPDES permit limits?

Show All Answers

1. What type of backflow is required for irrigation?
2. What are the backflow installation requirements in High Point?
3. How soon after the inspection can I expect my water meter?
4. Who can install a backflow preventer?
5. How do I get on the backflow tester list?
6. Do you require an open ditch for inspection?

Show All Answers

1. Does Water Sewer Mains take care of rodents?
2. Does Water Sewer Mains clean out storm drains?

Show All Answers

1. What is a sewer clean out?
2. How do sewer trucks un-clog and clean sewer mains?
3. I have a sewer spill in my yard. What should I do?
4. How soon can a crew respond to my sewer emergency?
5. Does Water Sewer Mains work 24/7?
6. How often is the sewer system cleaned?
7. Who do I call about a clean out cap missing?
8. What is a backwater (swing check) valve?
9. How do I dispose of grease?
10. How often are the outfalls mowed?

Show All Answers

1. Who do I call about low water pressure at my house?
2. Who do I need to talk to about a high water bill?
3. What causes a water main break?
4. How much does a tap cost?
5. How soon can we respond to a water emergency?
6. Does Water/Sewer Mains work 24/7?