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For help with credit counseling, contact the
The U.S. Department of Housing and Urban Development (HUD) offers a glossary of terms specifically related to community planning programs or functions. This glossary can be found
View a listing of our members by reading the
If you're looking for a challenging career and are dedicated and passionate about making a difference in the community, then a job with the High Point Fire Department might be for you. For information, please visit our Employment Process page.
Learn how you can get free smoke detectors and find tips for babysitters and children by visiting our fire safety page!
Flood zones are land areas that the Federal Emergency Management Agency (FEMA) has defined according to different levels of flood risk. Everyone lives in a flood zone - it's just a question of whether you live in a low, moderate or high-risk area. To find out if your property is located in a high-risk flood zone, please visit
You can only purchase flood insurance through an insurance agent or an insurer participating in NFIP. You cannot buy it directly from the National Flood Insurance Program (NFIP). If your insurance agent does not sell flood insurance, you can contact the NFIP Referral Call Center at 1-800-427-4661 to request an agent referral.
It is best if you can obtain flood insurance through the company that you have your homeowner's insurance with. However, you may find additional information about purchasing flood insurance by going directly to
People often call 911 about very difficult or uncomfortable situations. Even if the answer is difficult or embarrassing, it is important never to lie to the Telecommunicator. It is a crime to knowingly and intentionally give false information to the police, and misrepresenting the facts about a situation might put those who are coming to help in danger.
If you have a mobile phone with “emergency dial” features be sure to lock your keypad, or otherwise prevent accidental “pocket dialing” that can result in multiple accidental calls to 911.
The Heritage Research Center at the High Point Public Library can get you started with your local family research. Click here for more information, or contact them directly at (336) 883-3637 or by email at: email@example.com.
The highest point surveyed along any railway is designated as the “high point.” In determining the least expensive-to-build route for the Greensboro to Lexington leg of the North Carolina Railroad in 1850, the survey crew crossed the Fayetteville and Western Plank Road and noted that the highest point along the whole survey was where the railroad line crossed the plank road - in this case, 943 feet above sea level. By 1859 when the town was chartered, "High Point" was the preferred name for the community growing up around the high point at the crossroads of the new North Carolina Railroad and the old Fayetteville and Western Plank Road.
The National Register of Historic Places is a federal program administered by the National Park Service that is primarily an honor. There is no obligation to maintain or alter a property unless federal funding is used or if the owner receives a special benefit, such as a grant or tax credit. For more information contact the NC Historic Preservation Office.
The historic markers web page has information about the city’s historic markers, as well as the state’s highway historical marker program. For more information contact the High Point Planning & Development Department at (336) 883-3328.
A type of overlay zoning that applies to entire neighborhoods or areas that include multiple historic properties. It provides controls on the appearance of existing and proposed buildings and sites to help maintain the special character of the district. It has no effect on local property taxes.
A designation by both Guilford County and High Point City Council to preserve and protect individual buildings, structures, sites, areas, or objects judged to have historical, architectural, archaeological, or cultural value. Once recognized, changes can only be made after approval by the Guilford County Historic Preservation Commission. Owners are eligible for an annual 50% property tax deferral as long as the property's important historic features are maintained.
Owners of local landmarks and of property in local historic districts are required to obtain a Certificate of Appropriateness (COA) from the relevant preservation commission before making significant changes or additions, beginning new construction, or demolishing or relocating a building. This ensures work is done according to adopted design guidelines and maintains the special character of the district or landmark.
The Heritage Research Center at the High Point Public Library can help you locate these vital records. Click here to go to the HRC website, or contact them directly at (336) 883-3637 or by email at: firstname.lastname@example.org
Deaths and obituaries from The High Point Enterprise have been indexed by the Heritage Research Center at the High Point Library. For more information please contact HRC staff directly at (336) 883-3637 or by email at: email@example.com
The Heritage Research Center at the High Point Public Library can help you get started with African-American genealogy and research. For more information, see this beginner's guide or contact the HRC at (336) 883-3637 or by email at: firstname.lastname@example.org
Military discharge records recorded in Guilford County are available through the Guilford County Register of Deeds Office by contacting the vital records staff at (336) 641-7556. The Heritage Research Center at the High Point Public Library has information to get you started on researching military records or contact HRC staff directly at (336) 883-3637 or by email at: email@example.com
Tax information is available through the Guilford County Register of Deeds Office or to learn how to access this information contact the Heritage Research Center at the High Point Public Library at (336) 883-3637 or by email at: firstname.lastname@example.org
The High Point Museum is open Tuesday through Saturday, 10 a.m. to 4:30 p.m., closed Mondays and major holidays. The buildings of the Historical Park are open on Saturdays. June through August the Museum and Historical Park are also open on Sundays, 1 to 4:30 p.m. Admission is free.
The oldest building in High Point is the 1786 John Haley House, located at the High Point Museum on the corner of East Lexington Avenue and McGuinn Drive. Learn more about John Haley and the historic house here.
The High Point Museum has historical photographs of some buildings, homes, streets, neighborhoods, businesses, and people. You can search the on-line collection database or contact the museum directly at (336) 885-1859 or by using the museum's online contact form.
Please contact the High Point Museum at (336) 885-1859 or by filling out an online contact form. It will be helpful if you can provide a photograph of the piece as well as any labels or other manufacturer marks. The Museum does not appraise or value objects, but can provide a list of area appraisers.
Requests should be made with the High Point Planning and Development Department and outline in writing how the site, event or individual has contributed to the history and culture of High Point. All marker requests should propose a marker title and inscription and include copies of primary resources to allow the Historic Preservation Commission to authenticate or verify the historical information. See the Historic Marker Policy or contact the Planning & Development Dept. at (336) 883-3328 for more information.
There are many other local Library branches (contact the location closest to you for hours of operation), or you may want to seek assistance from a friend or relative. Additionally, during business hours computer kiosks are available in the City of High Point, Human Resources Department lobby, located at:211 S Hamilton StreetHigh Point, NC 27260HoursMonday – Friday8 a.m. - 5 p.m
All trade work (electrical, plumbing, mechanical, and gas) must be installed and approved before scheduling a framing inspection. However, all inspections can be scheduled on the same day.
Please see Can a Tenant Remodel a Commercial Space (PDF) for a complete explanation.
In buildings exceeding 2,500 square feet and $90,000 in value, sealed drawings are required if structural work is done, if load is added to the building structure, or if changes to egress are made.
Please see Permits Required for more information.
Permits are always require for improvements to commercial buildings unless the scope of work meets the following exclusions - See North Carolina General Statute 143-138 b(16) for exclusions for lighting fixtures and electrical devices. Water heaters are addressed in North Carolina General Statute 143-138 Section (b10).
Items able to be brought to the landfill include:
Please call 336-883-3468 for more information.
The Kersey Valley Landfill does not run off of tax dollars. The landfill is operated by the monies it collects. Please call 336-883-3468 for more information.
The fee is used for new landfill development, closure of existing facilities and post closure care of facilities. Please call 336-883-3468 for more information.
We do have a recycle dropoff at the landfill, however we suggest taking recyclables 1.5 miles down the road to the Material Recovery Facility (Recycle Center) located at 5875 Riverdale Road. Please call 336-883-3468 for more information.
No, it is your responsibility to unload the vehicle. Please call 336-883-3468 for more information.
Items not accepted at the landfill include:
The price varies depending on the sport. Visit the Youth Sports catalog to find out more information.
The price varies depending on the sport. Visit our Adult Sports page for more information.
We offer a variety of programs for every age, including arts and crafts, fitness, trips, team sports and much more. Our Leisure Guide is published four times per year with all the available programs listed and is available on our website or you may pick up a copy at any of our recreation centers. You may also call us at 336-883-3469 or visit the Programs page on our website.
If you are a high school student in the High Point area, please call 336-883-3407 or visit our
Yes, please select the link in the blue graphic bar above or go to https://p2c.highpointnc.gov/Home
Yes, please select the link below.
-4” Sewer tap (sewer service line with cleanout): $2080.00
-Charge for a separate trench for water and sewer when not necessary: $875
-4” Sewer cleanout only (added to existing service line - locating and excavation must be made by plumber): $155
Please call 336-883-3215 for more information.
-Application fee (non-refundable) $50
-Deposit (refunded once meter turned in)
-Hydrant meter assembly with 5/8” meter and 3/4” backflow preventer $500
-Hydrant meter assembly with 3” meter and 3” backflow preventer $1220
No, the City does not make commercial taps. Please call 336-883-3111 for more information.
No, the City no longer rents Hydrant Meters to fill swimming pools.
In some cases, the connection fees have already been paid when the mains were installed or by a previous resident. These are looked at in our system on a case by case basis. Please call 336-883-3111 for more information.
The fee schedule is as follows:
-Frontage fee: Based on the road frontage of your property, $15 per LF for Sewer and $11 per LF for Water.
-Acreage fee: Based on the Acreage of your property, $200 per acre for Sewer and $200 per acre for Water.
-Tap fee: Fee for the tap to be made into the main and connected to the CO/WM, $2080 for Sewer and $1610 for Water
Please call 336-883-3111 for more information.
The Frontage and Acreage fees are the Cities only means of recouping the initial cost of designing, construction and maintaining the infrastructure that has been put in place. Tap fees are the cost of the tap being made into the main and run to the CO/WM. Please call 336-883-3111 for more information.
The City owns 4 cemeteries. The Cemetery Division maintains the following cemeteries:
-Greenhill Cemetery - 8.5 acres
-Kersey Valley Cemetery - <0.5 Acres
-Oakwood Cemetery - 14.5 Acres
-Oakwood Memorial Park Cemetery - 14.2 Acres
Please call 336-883-3408 for more information.
These charges are for opening/closing only. Mausoleum Entombment $600, Traditional Vault Burial $600, Infant Burial $300, Cremation Urn Burial $200. We do not provide this service for any private family mausoleum located in the cemetery.
Our cemeteries are open for visits from sunrise to sunset every day of the year. Our working hours are Monday – Friday from 7am. – 4pm.
Flowers are allowed on a grave if they are in a non-glass container off the ground. Christmas flowers will be removed the week before Easter every year. No balloons, glass, pottery, clothing, bottles, loose flowers, trinkets or stuffed animals will be allowed. The Cemetery Division reserves the right to remove and discard any prohibited or unsafe items at will.
The Public Services Department has taken on the task of making this possible. We hope to have a Cemetery Search/Mapping link available for the public to use in the future. You will be able to locate family and friends buried in our cemeteries with a simple search on your smart phone or tablet.
The City Landfill does not accept household hazardous waste (HHW). HHW includes items such as:
These items should not be included in your weekly garbage collection. The City of High Point tries to hold quarterly HHW Events in High Point where residents may drop off these items along with other e-wastes. The dates for 2020-2021 are Aug. 29, 2020 | Nov. 7, 2020 | Feb. 6, 2021 | May 1, 2021. Please call 336-883-3111 for more information.
For items like pesticides, insecticides, cleaning fluids, paints, and batteries, the City of High Point operates quarterly Household Hazardous Waste Disposal events. They are on Nov. 7, 2020, Feb. 6, 2021, May 1, 2021. Guilford County residents may also take these to EcoFlo at 2750 Patterson Street, Greensboro. Hours are Monday - Friday, 10 a.m. - 6 p.m., and Saturday, 8 a.m. - 2 p.m. You may call 800-999-6510 for more information.
The compost is composed of decomposed grass and Leaves. No, there is no manure in our compost. Please call 336-883-8514 for more information.
Only a city homeowners bringing material from their primary residence is free. There is a charge (36 per ton) for any landscape/tree business, city residents renting property, getting paid for yard work, bringing material from a 2nd/3rd home (not their primary residence), material brought in by someone other than the homeowner, business properties, and non-city residents. The High Point City Council has ruled that any charges incurred to 2nd/rental homes and business properties can be deducted from the owner’s taxes. Please call 336-883-8514 for more information.
Our loaders are experienced and will try to give you what you ask for but there are no guarantees. Charges are incurred by weight. Please call 336-883-8514 for more information.
No, we do not deduct weight due to rain or snow. Please call 336-883-8514 for more information.
For brush and limbs: If the product is roped or chained, the loader can lift the bundle off. Employees are not allowed to use the loader, shovel etc. to scrape or remove any product. In the case of overloaded mulch, topsoil, or compost the customer has to remove the product. Please call 336-883-8514 for more information.
There are no size limits for trees or limbs. We do ask that stumps be free of dirt. Please call 336-883-8514 for more information.
Leaves may be loose or bagged when brought to the compost facility. The bags can be colored or clear. Please call 336-883-8514 for more information.
-Compost - $22 per ton
-Engineered Topsoil - $22 per ton
-Wood Mulch and Leaf Mulch - $17 per ton
Please call 336-883-8514 for more information.
Please contact Terry Houk or Robby Stone at 336-883-3215 for information relating to donations and non-profit work.
We only accept natural products (trees, limbs, leaves, bamboo, and grass). We can’t accept pallets, treated wood, or other building material. These items must be taken to the landfill at 3940 E Kivett Drive. Please call 336-883-8514 for more information.
The Ingleside Compost Facility operates Monday - Friday, 8 a.m. - 4 p.m., and Saturday, 9 a.m. - 1 p.m. Please call 336-883-8514 for more information.
We will load your vehicle with the material. Please call 336-883-8514 for more information.
We do not deliver. Please call 336-883-8514 for more information.
No, you must empty your own debris. Please call 336-883-8514 for more information.
Yes, all vehicles must weigh in and out. Please call 336-883-8514 for more information.
Residential: There is no charge to residential customers if the yard waste is brought from your primary residence and is in your personal vehicle. If the waste is from a rental property, if you are not the home owner, if you are a business or in a commercial vehicle the charge is $36 per ton with ah $7.50 minimum for Pickups, SUV’s or larger. There is a $2 minimum for cars. If you are not a High Point resident who lives in the High Point city limits there will be a charge for all material that is disposed. The charge will be $36 per ton.
Commercial: All commercial customers, landscape businesses and commercial vehicles will be charged $36 per ton with a $7.50 minimum. If the homeowner is in the vehicle, there will be a charge. No exceptions.
The Kersey Valley Landfill does not accept:
Please call 336-883-3435 for more information.
The facility operates 7 a.m. - 4:30 p.m. Monday through Friday. Please call 336-883-3435 for more information.
Kersey Valley Landfill charges $42 a ton, $2 minimum on cars, $7.50 minimum on trucks and SUV’s, plus $2 state tax per ton. Please call 336-883-3435 for more information.
This will have to be analyzed and discussed further with a supervisor or superintendent. Please call 336-883-3435 for more information.
You don’t have to be a resident and the cost is the same for resident or non-resident. Please call 336-883-3435 for more information.
Yes, we accept credit/debit cards and personal checks. Please call 336-883-3435 for more information.
No, we don't have personnel available to offload trash. Please call 336-883-3435 for more information.
Items Accepted As Drop Off or in Carts for Pick-Up
-Aluminum/metal cans: Emptied and rinsed (Labels do not have to be removed)
-Cardboard: Any and all corrugated boxes including pizza boxes(no food in box) flatten for better storage and volume reduction
-Glass bottles and jars: Emptied and rinsed, lids/tops removed
-Mixed Paper: Includes newspaper, office paper, cereal/food boxes, phone books, magazines, books, junk mail, and more
-Plastics: #1 PETE, #2 HDPE & 3-7 (this includes drink bottles, milk jugs, detergent bottles, butter tubs, and all other plastic containers (lids and labels accepted). Leave lids/caps ON
-Shredded paper should be placed in a “clear” plastic bag
Items Accepted As Drop Off ONLY at 5875 Riverdale Dr. Jamestown, NC
-Electronics (virtually anything with a plug except household appliances)
-Sharps in approved sharps containers
The following items will not be accepted:
-Blinds or other household items
-Garbage or yard waste in recycling carts
-Garden hoses or extension cords
-Household hazardous waste
-Needles (unless in approved sharps container and dropped off at designated drop off)
-Paints or construction materials
-Plastic bags (recycle at store)
Yes, the City provides free collection of dead animals (pets only, no livestock) weighing less than 100 pounds to residents. The animal may be placed in a heavy duty plastic bag and placed in the garbage cart. Or, you may contact Customer Service for pickup at 336-883-3111.
Animals must be at the curb for pick up.
Trees can disrupt the sewer system in several ways. For example, tree roots can grow into the manholes and pipes or fall across the sewer rights of way, causing a delay in making repairs or responding to sewer backups.
To provide reliable service, The City of High Point must prune or remove trees along the sewer line easements. We will not be removing trees in yards and maintained areas unless an emergency forces us to do so.
In maintained areas, we attempt to provide notification before vegetation maintenance work. Notification may be made via door hanger, in-person contact or a combination of these methods. A point of contact will be provided should you have questions or concerns about the upcoming vegetation work. If our attempts to notify you are unsuccessful, work will proceed without further direct notification.
The City of High Water and Sewer Mains division has a goal of clearing rights of way every three years. There are instances when it may be longer than three years before some rights of way are maintained.
The City of High Point Water and Sewer Mains Division does not currently use herbicides to control vegetation.
A right of way is a type of easement or agreement that grants a utility the right to use, access or transit a piece of property. An easement is typically granted by property owners to a utility for the purpose of constructing and maintaining water lines, sewer lines and or power lines. Before a utility line is built, the City of High Point acquires easements from property owners along the selected route.
At the City of High Point, we focus every day on enriching the lives of our citizens by creating an exceptional environment and providing exemplary services that enable our community to thrive and prosper. In achieving this, we offer curbside/backdoor collection assistance to individuals who, because of permanent or temporary physical disability, are unable to bring their garbage and recycling carts to the curb. We limit this level of service to those who do not share a residence with someone who could bring the carts to the curb on their behalf.
As part of the program, City of High Point crews will collect garbage and recycling from either the back/side yard area of your home. It is imperative that the service is provided only to qualified residents and there are no obstructions that would prevent us from performing this task safely.
An application is required and you may contact the Customer Service Center to receive an application by calling (336) 883-3111. Please note your application will not be considered complete without a physician’s signature on their office letterhead.
Residential Customers: All residential customers are charged for an average of 2,588 square feet (sq. ft.) of impervious surfaces (1 equivalent residential unit or ERU). The residential charge for 1 ERU is $4 per month.
Commercial Customers: The impervious surfaces for each property in the City are measured using aerial photography and geographical information systems technology. The amount of impervious surfaces is divided by the equivalent residential unit (ERU) of 2,588 square feet and multiplied by $4 per month.
Example: 100,000 sq. ft. / 2588 sq. ft. = 38.64 ERU || 38.64 ERU X $4 per month = $154.56 per month for the stormwater utility. Please call 336-883-3111 for more information.
The City of High Point offers Stormwater Fee Credits
You can rent a red box by calling Customer Service at 336-883-3111. These are for residential use and cannot be used for Private contractor waste.
Household items and general trash or limbs and yard waste, no tires. Customers are allowed to put some building materials in our box, such as shingles, wood installation and siding provided the customer is doing the work and not a contractor. If a contractor does the work, the contractor is responsible for disposal of all material. Please call 336-883-3111 for more information.
HOUSEHOLD AND GENERAL TRASH CANNOT BE MIXED WITH LIMBS OR YARD WASTE
Bid Tabulations are available at the Purchasing Division’s website by accessing the
Current bids, requests for proposals for services, and construction bids are advertised on the City's website at the
The City's Financial Services Division handles invoice payments with standard payment terms of Net 30 days.
Payment questions may be directed to the
There are many bus stops throughout the city. Bus stop signs have a picture of the front of a bus and blue lettering on a white background. Stand at the stop, and the bus operator will stop to pick you up. For specific information about the stop closest to you, call the transit information line at 336-889-7433 (TTY 711).
Transit does not operate on the following holidays:
Please look for notices announcing the specific days that the transit system will not operate as some holidays fall on weekends.
At the end of each day, bus operators turn in all items left on the bus. You may call 336-889-7433 to see if we have the item.
Transit offers a complementary paratransit service called HPTS ACCESS for individuals with disabilities that prevent them from riding the regular bus.
In order to drive a bus or paratransit vehicle for the City, an individual must be 25 years of age or older, have 5 or more years of driving experience, have a high school diploma or GED, have 2 or more years of experience operating a commercial vehicle, have an acceptable driving record, pass a criminal background check, and be able to pass a US Department of Transportation drug screen.
You can view current openings on the City's Job Opportunities page. All applications are completed online, and applications are only accepted when there are openings. If there are no openings when you check, you may complete a job interest card to be notified when a position comes open.
Additional information on each of these companies can be found in the yellow pages of the phone book under Buses Charter and Rental.