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1. Who do I call about low water pressure at my house?

Call customer service (336-883-3111) and report the problem to them. They will enter a work order and someone will be out as soon as possible to see why you have this problem.

2. Who do I need to talk to about a high water bill?

Call customer service (336-883-3111) and let them know you have received a high water bill. They will enter a work order and someone will come out and check the meter to make sure it was read right and that there are no leaks to be detected.

3. What causes a water main break?

Cold weather, extreme heat and temperature fluctuation cause changes in the soil around pipes which results in the ground to shift which causes pressure. The freezing and expansion of water contents may have the same overwhelming effect. Age, pipe defects, and sometimes accidents also contribute to a water main break. Please call 336-883-3111 for more information.

4. How much does a tap cost?

Please download the instructions for customers purchasing taps and/or water meters and current water and sewer tap fees information sheet (PDF).

5. How soon can we respond to a water emergency?

The City responds within 1 hour or as soon as possible if on another call. Please call 336-883-3111 for more information.

6. Does Water/Sewer Mains work 24/7?

Yes we have emergency response teams for after hour operation /service. Please call 336-883-3111 for more information.