FAQs

If services are not available, how can I put in a request for the City of High Point to run new lines down my street?: There are a few ways that the City will select new areas for Water/Sewer services. The most common is a letter of public necessity from the corresponding county's health department. Also, the property owner can start a petition and when 51% of the street has signed, the project will then be considered for execution by the City of High Point. Please call 336-883-3111 for more information.

▼
Public Services: Administration

1. What are the prices for water meters and water taps?: https://www.highpointnc.gov/DocumentCenter/View/16141/Water-Meter-and-Tap-Fees
pricing for meters and taps.

-4” Sewer tap (sewer service line with cleanout): $2080.00

-Charge for a separate trench for water and sewer when not necessary: $875

-4” Sewer cleanout only (added to existing service line - locating and excavation must be made by plumber): $155

Please call 336-883-3215 for more information.

-Application fee (non-refundable) $50

-Deposit (refunded once meter turned in)

-Hydrant meter assembly with 5/8” meter and 3/4” backflow preventer $500

-Hydrant meter assembly with 3” meter and 3” backflow preventer $1220

Please call 336-883-3215 for more information.

4. Will you fix my water or sewer line?: -No, water lines from the water meter to the house are private property and the responsibility of the property owner.
-No, sewer lines from the clean-out to the house are private property and the responsibility of the property owner. Note: The clean-out must not be inside a residence or building)

Please call 336-883-3111 for more information.

5. Does the City make commercial taps?: No, the City does not make commercial taps. Please call 336-883-3111 for more information.

6. What is the flow per minute through water meters?: -5/8” - 25 gallons per minute (maximum)
-1” - 70 gallons per minute (maximum)
-1 ½” - 100 gallons per minute (maximum)
-2” - 160 gallons per minute (maximum)

Please call 336-883-3111 for more information.

7. Does the City reimburse for filling up a swimming pool?: -Yes - Only if there was a repair needed (documentation required) for filling the whole pool
-Yes - If topping it off
-No - For filling in completely without a repair that was needed

Please call 336-883-3111 for more information.

No, the City no longer rents Hydrant Meters to fill swimming pools.

9. Are water and/or sewer services available at my current address?: Maybe, GIS software or maps are used to determine if services are available. Please call 336-883-3111 for more information.

10. If services are available, have the fees been paid already or am I responsible?: In some cases, the connection fees have already been paid when the mains were installed or by a previous resident. These are looked at in our system on a case by case basis. Please call 336-883-3111 for more information.

11. If services are not available, how can I put in a request for the City of High Point to run new lines down my street?: There are a few ways that the City will select new areas for Water/Sewer services. The most common is a letter of public necessity from the corresponding county's health department. Also, the property owner can start a petition and when 51% of the street has signed, the project will then be considered for execution by the City of High Point. Please call 336-883-3111 for more information.

The fee schedule is as follows:

-Frontage fee: Based on the road frontage of your property, $15 per LF for Sewer and $11 per LF for Water.

-Acreage fee: Based on the Acreage of your property, $200 per acre for Sewer and $200 per acre for Water.

-Tap fee: Fee for the tap to be made into the main and connected to the CO/WM, $2080 for Sewer and $1610 for Water

Please call 336-883-3111 for more information.

13. What do the fees pay for?: System Development Fees are the City's only means of recouping the initial cost of designing, construction and maintaining the infrastructure that has been put in place. Tap fees are the cost of the tap being made into the main and run to the CO/WM. Please call 336-883-3111 for more information.