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1. When is my garbage pickup day?

Please see the Environmental Services Collection Map.

2. When can I put my garbage/recycling/yard waste out to be collected?

Please place containers at the curb by 6 a.m. on the day of collection. Containers should be removed away from the curb by you on or before midnight on your collection day. Please call 336-883-3111 for more information.

3. What happens if I do not follow the guidelines for when to set out and remove my cart?

City code enforcement officers and Environmental Services staff monitor neighborhoods for compliance and will leave a notice when violations occur. Continued violations could result in penalties and your cart not being serviced until your next regularly scheduled day. Please call 336-883-3111 for more information.

4. I have trouble getting my garbage cart to the curb. What can I do?

At the City of High Point, we focus every day on enriching the lives of our citizens by creating an exceptional environment and providing exemplary services that enable our community to thrive and prosper. In achieving this, we offer curbside/backdoor collection assistance to individuals who, because of permanent or temporary physical disability, are unable to bring their garbage and recycling carts to the curb. We limit this level of service to those who do not share a residence with someone who could bring the carts to the curb on their behalf.

As part of the program, City of High Point crews will collect garbage and recycling from either the back/side yard area of your home. It is imperative that the service is provided only to qualified residents and there are no obstructions that would prevent us from performing this task safely.

An application is required and you may contact the Customer Service Center to receive an application by calling (336) 883-3111. Please note your application will not be considered complete without a physician’s signature on their office letterhead.

5. Do I need a special garbage cart?

Yes, garbage collection is only provided for those with approved City of High Point 95 gallon carts. These can be purchased by calling our Customer Service Department at 336-883-3111 for a cost of $57. The City provides for pickup of 2 garbage carts per residence.

6. What can I put in the rollout cart?

Only bagged household trash can be put in the cart. Do not place yard waste, brush, or any construction debris in the garbage cart. Automotive parts, tires, hazardous ashes, corrugated cardboard and plastic bottles are also prohibited. You should place recyclables in your recycling cart for collection. Please call 336-883-3111 for more information.

7. Do I need to bag my trash?

Yes. All trash must be bagged before being put in the rollout cart. City ordinance requires that garbage be bagged to reduce wind-blown litter and discourage vermin. Please call 336-883-3111 for more information.

8. Can I place excess garbage next to the cart at the curb?

No, all garbage must fit inside the cart. If you have more than will fit, retain the garbage for collection the next week. In some very special circumstances a request can be made for additional pick-up and disposal. Please call 336-883-3111 for more information.

9. What if I have to be out of town during collection?

If feasible, retain your garbage until you’re back in town. Otherwise, ask a relative or neighbor to roll out and/or roll in your cart. Please call 336-883-3111 for more information.

10. Which days are considered garbage holidays?

Currently, there will be no collection of garbage/yard waste/recyclables on:
-New Year's Day
-Martin Luther King, Jr. Birthday
-Good Friday
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving Day
-Christmas Day

Collection will be 1 day later for these holidays and the remaining days of the week affected by the holiday. Garbage collection days will remain the same for holidays that fall on a Friday. Please call 336-883-3111 for more information.

11. What happens if I forget to roll my cart to the street?

If you forget to roll out your garbage cart, roll it out the next week for collection. Our trucks operate on a strict schedule and defined route(s). Please call 336-883-3111 for more information.

12. What do I do if my garbage, yard waste or recycling were not picked up?

Our collection rate is greater than 99%, but in the event we did miss your container, you may call Customer Service at 336-883-3111. The missed collection will be picked up on the following day (Monday through Friday). If staff determines that our driver did not miss your container a supervisor will contact you to discuss the program further.

13. What can I do with paint?

If you have a small amount of paint in the can, once it has been dried out with kitty litter, sawdust or other similar products, it can be put out with the garbage. Please call 336-883-3111 for more information.

14. Why have I received an orange tag on my cart?

This could be for a number of reasons. The driver should have marked a box explaining why. It may be because the cart was facing the wrong direction which may result in partial dumping or damaging the lid, or it could be that the cart was placed too close to a pole or other object that prevents collection. The carts should maintain a 3 foot area of clearance. If our driver identifies a hazardous material he can tag the cart as notification to you that these materials are not accepted at the landfill. If the cart is damaged in some way we may be letting you know that it’s time to replace the cart with a new one. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag so that we can help you better understand the reasoning for receiving the tag.