Why have I received an orange tag on my cart?
This could be for a number of reasons. The driver should have marked a box explaining why. It may be because the cart was facing the wrong direction which may result in partial dumping or damaging the lid, or it could be that the cart was placed too close to a pole or other object that prevents collection. The carts should maintain a 3 foot area of clearance. If our driver identifies a hazardous material he can tag the cart as notification to you that these materials are not accepted at the landfill. If the cart is damaged in some way we may be letting you know that it’s time to replace the cart with a new one. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag so that we can help you better understand the reasoning for receiving the tag.

Show All Answers

1. When is my garbage pickup day?
2. When can I put my garbage/recycling/yard waste out to be collected?
3. What happens if I do not follow the guidelines for when to set out and remove my cart?
4. I have trouble getting my garbage cart to the curb. What can I do?
5. Do I need a special garbage cart?
6. What can I put in the rollout cart?
7. Do I need to bag my trash?
8. Can I place excess garbage next to the cart at the curb?
9. What if I have to be out of town during collection?
10. Which days are considered garbage holidays?
11. What happens if I forget to roll my cart to the street?
12. What do I do if my garbage, yard waste or recycling were not picked up?
13. What can I do with paint?
14. Why have I received an orange tag on my cart?