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1. Can I put a couch or other bulk item out for pickup?

Yes, this service is available to residential customers for occasional items only, not for a whole house clean outs by a landlord. Please call 336-883-3111 for more information.

2. How can I dispose of an appliance such as a refrigerator, hot water heater or air conditioner?

Appliances like refrigerators, hot water heaters or air conditioners, or “white goods,” can be placed at the curb on your scheduled pickup day. Collection will be made by a separate truck. Please call 336-883-3111 for more information.

3. What can I do with my old TV and computer equipment?

The State of North Carolina banned TV’s and computers from being placed in the landfill. You may take them to the City’s Material Recovery Center located at 5875 Riverdale Drive in Jamestown, or to EcoFlo located at 2750 Patterson Street in Greensboro for no charge (at either location). Please call 336-883-3111 for more information.

4. How can I discard old carpet?

Carpet rolls must be no larger than 4 feet in length and 18 inches in diameter. No more than 2 rolls will be picked up at 1 time. Rolls cannot weigh more than 50 pounds. Carpet must have been replaced by homeowner and not a contractor; contractors are responsible for disposal of any and all materials resulting from their work. Please call 336-883-3111 for more information.

5. How do I dispose of construction or demolition debris?

The City of High Point does not pick up demolition or construction debris. Please call 336-883-3111 for more information.

6. Why have I received an orange tag?

This could be for a number of reasons. The driver should have marked a box explaining why. It may be due to the volume and type of item(s). It may be that the item(s) are too close to another object. Bulky items must be placed a minimum of 3 feet away from obstructions such as trees, mailboxes, low hanging lines, etc. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Bulky Item Pickup - Violation Process
-1st week: City tags as a violation to educate - tag informs resident what to do with item/items.
-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.
-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.