Why have I received an orange tag?
This could be for a number of reasons. The driver should have marked a box explaining why. It may be due to the volume and type of item(s). It may be that the item(s) are too close to another object. Bulky items must be placed a minimum of 3 feet away from obstructions such as trees, mailboxes, low hanging lines, etc. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Bulky Item Pickup - Violation Process
-1st week: City tags as a violation to educate - tag informs resident what to do with item/items.
-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.
-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.

Show All Answers

1. Can I put a couch or other bulk item out for pickup?
2. How can I dispose of an appliance such as a refrigerator, hot water heater or air conditioner?
3. What can I do with my old TV and computer equipment?
4. How can I discard old carpet?
5. How do I dispose of construction or demolition debris?
6. Why have I received an orange tag?