How do I determine if I'm eligible for City assistance with drainage problems on private property?
-Please call our 24 hour customer service department at 336-883-3111 to request this service.
-For additional information, please view the Stormwater Management Improvement Policy.

Show All Answers

1. What is stormwater runoff?
2. What is the City’s policy on stormwater runoff?
3. How do I determine if I'm eligible for City assistance with drainage problems on private property?
4. What is an ERU and how is my stormwater fee calculated?
5. What is considered impervious surface area (ISA)?
6. Is the stormwater fee a tax?
7. Is the City charging residents for rain?
8. How can I reduce my stormwater fee?
9. What if a customer disagrees with the amount of ISA that was measured on their property?