If I want to pay in person, where do I go?
Loan payments are made at the Collections Department located on the 2nd floor of City Hall, 211 South Hamilton Street. Payments can be received Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

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1. How often are statements mailed out?
2. When is my payment due?
3. What if I can't pay on the 1st of the month?
4. If I want to pay in person, where do I go?
5. May I make any payments by credit card or by phone?
6. Where do I mail my payment?
7. What if I see a discrepancy on my statement?
8. What should I do if I am having difficulty making my loan payment?
9. How do I get my statement sent to my new address?
10. How do I obtain payoff information if I want to pay off my loan?
11. Can my attorney get my payoff information?
12. What do I do when it is time for me to make my final payment?
13. When is the lien released?
14. Can I begin paying my loan back before my affordability period has ended?