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1. What is the current drinking water disinfection method?
2. What is chloramination?
3. Why convert from chlorine to chloramines?
4. Is chloramination safe?
5. How are kidney dialysis patients affected by chloramines and what precautions should they take?
6. How are fish affected by chloramines and what precautions should fish owners take?
7. Is it safe to wash open wounds with chloraminated water?
8. Will chloramination affect household water uses?
9. Will chloramination affect business water users?
10. Will chloramines affect the use of swimming pools?

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1. What are the prices for water meters and water taps?
2. What are the prices for sewer taps?
3. Do you rent Hydrant Meters?
4. Will you fix my water or sewer line?
5. Does the City make commercial taps?
6. What is the flow per minute through water meters?
7. Does the City reimburse for filling up a swimming pool?
8. Can I rent a Hydrant Meter to fill my pool?
9. Are water and/or sewer services available at my current address?
10. If services are available, have the fees been paid already or am I responsible?
11. If services are not available, how can I put in a request for the City of High Point to run new lines down my street?
12. What are the fees for Residential Water and/or Sewer connections?
13. What do the fees pay for?

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1. Can I put a couch or other bulk item out for pickup?
2. How can I dispose of an appliance such as a refrigerator, hot water heater or air conditioner?
3. What can I do with my old TV and computer equipment?
4. How can I discard old carpet?
5. How do I dispose of construction or demolition debris?
6. Why have I received an orange tag?

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1. How many cemeteries does the City own?
2. What is the oldest burial plot?
3. What are the opening and closing fees?
4. What are the Cemetery hours?
5. What are the flower policies?
6. Can I search Cemetery records online?

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1. Why is there so much smell at the beginning of the plant at the step screens?
2. Is the treated wastewater leaving the plant safe to drink?
3. Is there someone at the plant monitoring it every day?
4. What happens when you have a power failure?
5. What happens to the ash remaining after the solids are incinerated?
6. Why do you need to remove nitrogen and phosphorus from the wastewater stream?

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1. What chemicals are added to the water?
2. What is in my water?
3. Is my water hard or soft?
4. Why does my water smell bad and who can I call?
5. Why is my water rusty or cloudy and who can I call?
6. How can I get my water tested?
7. What is the black or pick ring around my tub or toilet?

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1. Why do water pipes break?
2. Why was my water cut off?

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1. How does the household hazardous waste program work?
2. How do I properly dispose of my household hazardous wastes?
3. How do I dispose of an automobile battery?
4. How do I properly dispose of my electronics?

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1. What’s in the compost? Is there manure in it?
2. Why do I have to pay? What’s the charge?
3. Can I get X- tons of a product? This is all the money I have.
4. Can you deduct weight due to rain/snow?
5. Can the employees help me empty my truck/trailer?
6. What are your size limits for trees and limbs?
7. Do leaves have to be bagged?
8. What are your products/prices?
9. Do you donate product to community/non-profit organizations?
10. Can I bring any kind of wood?
11. What are your hours of operation?
12. Will you load my truck or trailer with material?
13. Do you deliver?
14. Will you empty my debris?
15. Do I have to weigh in and out?
16. Is there a charge for yard waste?

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1. What are unacceptable items?
2. What are the hours of operation?
3. What is the charge to dump?
4. Where can I take paint and tires?
5. Where do I take recyclables?
6. Does the Landfill take asbestos?
7. Do we have to be a resident of High Point to dump at the Landfill? If no, is the cost the same as a resident?
8. Does the landfill accept credit/debit cards and/or personal checks?
9. Does the landfill have someone to offload trash?

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1. What is the address of the facility?
2. What are your hours of operation?
3. What materials do you accept?
4. Is there a fee?
5. I have been missed for my recycling pick-up?
6. Explain the electronics recycling program. Does it cost to drop off?

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1. Does the City collect medical waste?
2. Can I put needles in a milk jug or 2 liter soda bottle?
3. Does the City collect dead animals?

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1. When will recycling be collected?
2. How does the City of High Point’s recycling program work?
3. What can’t I put in my recycling cart?
4. I have some large cardboard boxes. Do I need to do anything with them?
5. Why have I received an orange tag?

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1. When is my garbage pickup day?
2. When can I put my garbage/recycling/yard waste out to be collected?
3. What happens if I do not follow the guidelines for when to set out and remove my cart?
4. I have trouble getting my garbage cart to the curb. What can I do?
5. Do I need a special garbage cart?
6. What can I put in the rollout cart?
7. Do I need to bag my trash?
8. Can I place excess garbage next to the cart at the curb?
9. What if I have to be out of town during collection?
10. Which days are considered garbage holidays?
11. What happens if I forget to roll my cart to the street?
12. What do I do if my garbage, yard waste or recycling were not picked up?
13. What can I do with paint?
14. Why have I received an orange tag on my cart?

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1. What is stormwater runoff?
2. What is the City’s policy on stormwater runoff?
3. How do I determine if I'm eligible for City assistance with drainage problems on private property?
4. What is an ERU and how is my stormwater fee calculated?
5. What is considered impervious surface area (ISA)?
6. Is the stormwater fee a tax?
7. Is the City charging residents for rain?
8. How can I reduce my stormwater fee?
9. What if a customer disagrees with the amount of ISA that was measured on their property?

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1. When will the City of High Point begin collecting loose leaves?
2. Which streets will be paved this year?
3. How does the Street Maintenance Division prepare and respond for inclement weather?
4. How do I report a damaged road or sidewalk or problem within the public right-of-way (including potholes, debris, flooding, trees, etc.)?

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1. How does the Red Box Rental Program work?
2. How can I rent a trash trailer/dumpster (red box) for a large clean up?
3. What items cannot go into the red boxes?
4. What items can go into the red boxes?
5. How big is the red box?

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1. When will yard waste be collected?
2. How does the City of High Point’s yard waste program work?
3. How should I prepare my yard waste if I do not have a cart?
4. I paid a contractor to remove my trees. Will the City pick up the material?
5. Why have I received an orange tag?