FAQs • High Point, NC • CivicEngage

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Bond Information

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1. What is a bond?: A general obligation bond is long-term borrowing in which a city pledges its full faith and credit (taxing power) to repay the debt over a specified term. A revenue bond is a long-term borrowing in which a city pledges the revenue of the project being funded to repay the debt over a specified term.

The purpose of a bond issue is to borrow money to finance major capital projects. A capital project is generally defined as a project expected to have a useful life of 10 years or more which is estimated to cost in excess of $100,000.

2. Why issue bonds?: There are 3 ways to finance the construction of major capital projects - use current revenues, capital reserve funds (setting aside money over time), and the issuance of bonds (borrowing money to be paid back in the future). Bond financing is often used for capital projects that are above and beyond the scope of the annual operating budget and are for facilities that will be used for many years in the future. Since most cities have few reserve funds set aside for major capital projects, it is necessary to issue bonds to build major projects. This process is similar to a family decision on how to purchase and finance a home or vehicle.

3. How is the debt on bonds repaid?: Citizens authorize an increase in the property tax to repay the debt on bonds when they are approved in a referendum. The repayment of bonds is spread out over a number of years, so costs are shared by current and future taxpayers. This provides for more equitable funding by all taxpayers who will benefit from the bond projects. When bonds are issued, taxes increase for citizens to pay the debt.

4. Are there additional financial implications?: In addition to actual costs associated with the payment of bonds, new facilities must have funds for staffing, maintenance and operations. It may also cost more money to operate improved and enlarged facilities, as well.

5. When are bond referendums held?: Bond referendums can be held at any time of the year but most cities hold bond referendums during a regular election period. Since other elections are already set up at that time, more voters are likely to participate in the bond referendum.

6. What is a bond rating?: A bond rating is an evaluation by a rating company of the probability that a particular bond issue will default. The City of High Point is rated by three national credit rating agencies and one state rating agency.

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Budget & Evaluation

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1. Where do the City's revenues come from?: For more information on the City's revenues, view the Revenue Budget

2. What services are provided with the money that the City receives?: View the City's services and how funding is distributed by accessing the Expense Budget

3. What is the City's Property Tax Rate?: The property tax rate is $0.6175 per $100 valuation.

4. What is the population of High Point?: Find population information in our Demographic Information

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Chloramines

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1. What is the current drinking water disinfection method?: The current method of disinfection used is chlorination. In this process, chlorine is added to drinking water at a controlled level. Chlorination is an effective way to kill many kinds of bacteria and other germs that may be harmful to your health. Please call 800-426-4791 for more information.

2. What is chloramination?: Chloramine is a type of disinfectant used in drinking water to remove bacteria and viruses consisting of both chlorine and ammonia. In the chloramination process, ammonia is added to the water at a carefully controlled level. The chlorine and ammonia react chemically to produce chloramines. Chloramination is as effective as chlorine in killing many kinds of bacteria and other germs that may be harmful to personal health. Please call 800-426-4791 for more information.

3. Why convert from chlorine to chloramines?: Chloramination reduces the level of certain byproducts of the chlorination process. These byproducts, called Total Trihalomethanes (TTHM) and Haloacetic Acids (HAAs), result from the reaction of chlorine with small amounts of naturally occurring organic substances in drinking water.

By converting to chloramines, the regional partnership:
-Complies with more stringent standards implemented by the Environmental Protection Agency
-Continues to supply water customers with safe and aesthetically pleasing water
-Reduces the levels of TTHMs and HAAs in drinking water

In addition, customers should notice an improvement in the taste and odor of their drinking water. With chloramination, the chlorine smell and taste in our water will be less apparent. Please call 800-426-4791 for more information.

4. Is chloramination safe?: Yes. Chloraminated drinking water is perfectly safe for drinking, cooking, bathing, and other daily water uses. There are, however, some identified groups who need to take special precaution with chloraminated water.

5. How are kidney dialysis patients affected by chloramines and what precautions should they take?: Chloramines are harmful when they go directly into the bloodstream. In the dialysis process, the water mixes with blood across a permeable membrane. For this reason, both chloramines and chlorine are toxic in dialysis water and must be removed from water used in dialysis machines. Medical centers that perform dialysis are responsible for purifying water used in their dialysis machines. Each municipality will work closely with physicians, clinics, and medical facilities in their communities to ensure they are aware of the need to remove chloramines. Customers with home dialysis equipment should contact their physicians and check with equipment manufacturers for more information. Please call 800-426-4791 for more information.

6. How are fish affected by chloramines and what precautions should fish owners take?: Fish take chloramines directly into their bloodstream. Therefore, chloramines should be removed from water used in aquariums, fish tanks, and ponds. Individuals or businesses that keep fish or other animals in tanks, aquariums, or ponds should ask a pet supply company about removing chloramines. Customers who use drinking water for aquaculture purposes (growing plants in water tanks or ponds) should get expert advice regarding the need and procedures to neutralize or remove chloramines. Also, restaurants and grocery stores with lobster tanks must take special precautions to treat the water. Please call 800-426-4791 for more information.

7. Is it safe to wash open wounds with chloraminated water?: Yes. Chloraminated water is completely safe to use on cuts and wounds. Water cannot enter the bloodstream through an open cut. Please call 800-426-4791 for more information.

8. Will chloramination affect household water uses?: No. It will not affect routine water uses, including food preparation, household laundering, dishwashing, watering plants, etc. Chloramines are normally removed by the high chlorine demand in soil, so they have no effect on plants. Please call 800-426-4791 for more information.

9. Will chloramination affect business water users?: Businesses and other establishments that use municipal drinking water for commercial laundering, laboratory procedures, and other processes that require carefully controlled water characteristics should get advice from equipment manufacturers or other suppliers regarding any changes that may be needed. These types of businesses may include laboratories, microchip manufacturers, biotech companies, soft drink bottlers, photography labs, and restaurants or seafood suppliers with fish tanks. Please call 800-426-4791 for more information.

10. Will chloramines affect the use of swimming pools?: No. Swimming pool managers and owners will still need a free-chlorine residual to retard algae and bacterial growth. Contact your local pool suppliers for specific details.

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Community Development & Housing

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1. How do I buy a home of my own?: For more information on homebuyer programs, see our Homebuyer Assistance Programs page.

2. How do I have my home tested for lead?: For information regarding lead and lead safety, visit our Lead Safe page.

3. How do I buy a Habitat house?: For information on how to buy a house through Habitat for Humanity, please visit their official website.

4. How do I participate in National Night Out?: Talk to residents in your neighborhood to determine if National Night Out is celebrated in your area. You can also contact the Police Department at 336-887-7807 or the Community and Neighborhood Development at 336-883-3274 for more information.

Find out more about this event at the National Night Out website.

5. How do I get my GED?: Interested persons should call GTCC 336-334-4822, ext. 4174 for information about obtaining a GED. Keep in mind the following points of information:
- You will be tested using the Testing for Adult Basic Education.
- You must attend the Adult Basic Education Classes for 8 weeks in reading, language, math and writing.
- You will be retested after 8 weeks and must score 9.0 or better in each subject area.
- Those who qualify will take the PRE-GED test and must score a minimum of 500.
- Those who qualify will take the official GED exam.
- You must score a minimum of 410 in all subject areas to receive a GED diploma.

6. How do I enroll in computer classes?: Call the Community and Neighborhood Division at 336-883-3274 for specific information as to when and where classes will be held (they are held at various sites throughout the year). Classes are free.

7. How do I get foreclosure information and help?: The Housing Consultants Group can help you navigate the stages of homeownership and issues with foreclosure. Find out more at their official website.

8. How do I get credit counseling?: For help with credit counseling, contact the
Consumer Credit Counseling Service.

9. How do I find out what common Community Planning terms mean?: The U.S. Department of Housing and Urban Development (HUD) offers a glossary of terms specifically related to community planning programs or functions. This glossary can be found
online.

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Community Development - Loan Repayment

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1. How often are statements mailed out?: Loan statements are mail on the 20th of each month. If the 20th falls on a weekend, statements are mailed out on the next business day.

2. When is my payment due?: Payments are due on the first of the month.

3. What if I can't pay on the 1st of the month?: There is a 15-day grace period. After the 15th of the month there is a late charge of 10% (not to exceed $10).

4. If I want to pay in person, where do I go?: Loan payments are made at the Collections Department located on the 2nd floor of City Hall, 211 South Hamilton Street. Payments can be received Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

5. May I make any payments by credit card or by phone?: For all credit card payments, please contact Sandy in Customer Service at 336-883-3212.

6. Where do I mail my payment?: Payments should be mailed to:
City of High Point
Collections Department
P.O. Box 230
High Point, NC 27261.

Please include the bottom portion of the statement that includes your account ID number and amount paid.

7. What if I see a discrepancy on my statement?: Contact Community Development and Housing Department at 336-883-3349.

8. What should I do if I am having difficulty making my loan payment?: If you are experiencing difficulty making your loan payments, please communicate your concerns with Community Development and Housing Department at 336-338-3349.

9. How do I get my statement sent to my new address?: Please communicate all change of address information to Community Development and Housing Department at 336-883-3349.

10. How do I obtain payoff information if I want to pay off my loan?: Please contact the Community Development and Housing Department for a payoff statement. The phone number is 336-883-3349.

11. Can my attorney get my payoff information?: Loan information is kept confidential. If your attorney requires payoff information, they must provide our office with a release of information signed by you.

12. What do I do when it is time for me to make my final payment?: Please contact Community Development and Housing Department before making your final payment to ensure you receive the correct payoff amount.

13. When is the lien released?: Once the final payment has been made, the loan will be marked "Paid and Fully Satisfied" and sent to the Register of Deeds office to be cancelled. Once the Register of Deeds returns the cancelled Deed of Trust, the original cancelled Deed of Trust will be forwarded to the customer.

14. Can I begin paying my loan back before my affordability period has ended?: Yes, please contact Community Development and Housing Department and request a statement to be generated.

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Comprehensive Transportation Plan (CTP)

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1. What is a Comprehensive Transportation Plan?: A Comprehensive Transportation Plan (CTP) is North Carolina’s multi-modal transportation plan. The CTP includes community consensus on future transportation needs required to support anticipated growth and development. It is a multi-modal plan that identifies the future transportation system needs and includes highways, public transportation, rail, and bicycle facilities needed to serve the anticipated travel demand. The CTP is more environmentally and community friendly, it strengthens the connections between an area’s transportation plan, adopted local land development plan, and community vision and a CTP is a mutually adopted legal document between the state and the Metropolitan Planning organization. When a CTP is adopted by the NCDOT it represents the state’s concurrence with the locally identified transportation needs. Ultimately, the CTP will replace MPO’s existing Thoroughfare Plan. Comprehensive Transportation Plan (CTP) (PDF)

2. What are the benefits of using the CTP process?: 1. It supports community vision and goals by integrating land use and transportation;
2. It allows communities to consider all modes, not just road improvements, for the future transportation system;
3. It is more efficient for MPOs because it ties the CTP and federal Long Range Transportation Plan processes together; and
4. The CTP process provides a direct link to project development - Once a project is funded it must go through an extensive project development process, including an environmental review.

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Development Ordinance Rewrite

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1. What is a Development Ordinance?: The Development Ordinance is the City’s official document that regulates growth and development. It includes zoning, subdivision, and environmental regulations that govern the location, size, and appearance of new development and redevelopment projects in High Point and its extra-territorial jurisdiction (land outside the City limits but still subject to the City’s Development Ordinance). The Development Ordinance includes such provisions as zone district regulations, development review procedures, and development standards such as those covering parking, landscaping, building setbacks, size, and appearance. A link to the City’s current Development Ordinance can be found in the Work Products link on the home page of this site. Please call 336-883-3328 for more information.

2. Why did the City rewrite its Development Ordinance?: The last comprehensive revision of the City’s Development Ordinance was over 20 years ago (in 1992). In 1992, High Point, Greensboro, and Guilford County decided to adopt a common set of development standards and procedures that would apply in each of the 3 jurisdictions (as a means of simplifying development review County-wide). Over time, each of these three communities realized that it had unique conditions and challenges that require development regulations tailored to specific contexts.

For example, in 2007, High Point adopted the Core City Plan that seeks to revitalize the City’s core with new employment and mixed-use development. One of the key obstacles to implementing the recommendations for infill and redevelopment in the Core City Plan was the City’s Development Ordinance, which was designed to address planning and development issues on vacant or greenfield sites on the City’s periphery. High Point needs to rewrite its Development Ordinance to address modern challenges like infill and redevelopment in the core City while also ensuring that development in suburban contexts remains livable. Please call 336-883-3328 for more information.

3. Will the new Development Ordinance change the zoning on my property?: The new Development Ordinance focused on modifications to the City’s Development Ordinance, and did not make significant changes to the City’s Official Zoning Map. Please call 336-883-3328 for more information. Zoning Map Application

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EDC - Footer FAQs

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1. Who is on the Board of Directors?: View a listing of our members by reading the
Board of Directors Fact Sheet (PDF).

2. Can I read annual financial reports for High Point?: View all of our annual reports by visiting our Archive Center.

3. What is the mission of the EDC?: The High point Economic Development Corporation is a department of city government. It is also a public-private organization. Learn more about our mission by visiting our Mission page.

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Fire - Footer FAQs

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1. Where is my local fire station located?: For more information about all of our fire stations, please visit our Operations page.

2. How can I begin a career with the High Point Fire Department?: If you're looking for a challenging career and are dedicated and passionate about making a difference in the community, then a job with the High Point Fire Department might be for you. For information, please visit our Employment Process page.

3. Where can I find tips on how to prevent fires?: Learn how you can get free smoke detectors and find tips for babysitters and children by visiting our fire safety page!
Fire Safety page.

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Flooding

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1. What is a flood zone?: Flood zones are land areas that the Federal Emergency Management Agency (FEMA) has defined according to different levels of flood risk. Everyone lives in a flood zone - it's just a question of whether you live in a low, moderate or high-risk area. To find out if your property is located in a high-risk flood zone, please visit
Flood Zone Assessment.

2. Can anyone buy flood insurance?: You can only purchase flood insurance through an insurance agent or an insurer participating in NFIP. You cannot buy it directly from the National Flood Insurance Program (NFIP). If your insurance agent does not sell flood insurance, you can contact the NFIP Referral Call Center at 1-800-427-4661 to request an agent referral.

3. How do I buy flood insurance?: It is best if you can obtain flood insurance through the company that you have your homeowner's insurance with. However, you may find additional information about purchasing flood insurance by going directly to
How to Purchase Flood Insurance.

4. Who should buy flood insurance?: It's a good idea to buy flood insurance even if you live in a low- or moderate-risk area. Almost 25% of all flood insurance claims come from areas with minimal flood risk. You may qualify for the Preferred Risk Policy (a lower-cost flood insurance policy) that provides contents coverage for as little as $39 per year and building plus contents coverage for just over $112 a year. See FEMA Facts.

5. What causes flooding in High Point?: Flooding is a natural process that occurs in watersheds. You have probably experienced flooding to some degree if you live along large streams or bodies of water. However, it is still possible to experience flooding from small creeks and ditches. Occasionally, situations such as undersized or obstructed pipes can also cause flooding issues. High Point is currently working on several projects in order to improve flooding issues throughout the city. For more details please refer to the Stormwater Improvement Project section.

6. When does flooding usually occur in High Point?: Flooding in High Point is typically short lived. It usually occurs over a short period of time during heavy thunderstorms during the spring and summer months, although flooding has the potential to occur year-round. Please call 336-883-3455 for more information.

7. Can someone visit my property to explain possible ways to reduce potential flood damage?: Yes. If you would like to meet with a member of our staff to discuss your flooding situation, please call the City of High Point Customer Service Line at 336-883-3111.

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High Point 911

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1. What you need to be able to tell the Telecommunicator?: If you find yourself in need of emergency Police, Fire, or Ambulance assistance, your 911 call may prove to be the most important phone call you will ever make. It is important to know the address where help is needed. If you do not know, and cannot ask anyone around you, be prepared to describe the location well enough that the Telecommunicator can help determine where you are; without a proper location it is impossible to send help in a timely manner.

2. When should I call 911?: You should call 911 only in the event of a Fire, Police, or Ambulance emergency situation. An emergency situation is one where someone’s life, health, or property may be in danger without immediate intervention from Fire, Police, or Emergency Medical personnel. Some examples of this type of call include a fire in a house or car, domestic violence or a fight in progress, or someone having chest pain or who is seriously injured. There are many other examples of emergency situations, but in general, any time life or property is in danger, you should call 911 right away. For all other types of fire, police, or ambulance assistance, you should call the non-emergency number for the department that you need.

3. How do I report a fire?: If at all possible, call from a safe place; if at all possible leave any building where there is a fire immediately. As with any 911 call, tell the Telecommunicator the exact address or location of the fire, what is burning, and whether anyone is still inside, or otherwise threatened by the fire. If you are trapped inside a burning building tell the Telecommunicator exactly where you are in the building so that firefighters will know where to look for you. Remember that answering the Telecommunicator’s questions will not slow down the response to the fire, and may help save lives and property by providing valuable information to those who are coming to help. Never try to re-enter a burning building for any reason! Doing so puts your own life at risk, and may risk the lives of others if their own rescue is delayed by firefighters rescuing you because you put yourself in danger.

4. Do I have to stay on the phone with a Telecommunicator after I have given them all of the information I know?: Unless staying on the line would put you in danger, never hang up before the Telecommunicator does. The information you provide about what is happening can be relayed to police and fire responders, allowing them to react to changing conditions and circumstances at the scene. These updates can mean the difference between solving or stopping a crime, and could even help save lives. If you are in a dangerous situation, and must leave the phone, do not hang up; simply set the phone down, and then walk away. Doing this allows the Telecommunicator to hear what happens in the room even if you are not in a position to speak or answer questions.

People often call 911 about very difficult or uncomfortable situations. Even if the answer is difficult or embarrassing, it is important never to lie to the Telecommunicator. It is a crime to knowingly and intentionally give false information to the police, and misrepresenting the facts about a situation might put those who are coming to help in danger.

5. What do I do if I accidentally call 911?: Telecommunicators understand that accidents happen every day. If you misdial a number, or a child accidentally dials 911, simply inform the Telecommunicator that you’ve made a mistake. The Telecommunicator may ask you to verify the address from which you are calling to make sure that the information in the 911 database is correct. As with any other 911 call, please don’t hang up until the Telecommunicator does. If you dial 911 and then hang up, the Telecommunicator is required to dispatch a police officer to your address to make sure you are all right, when that officer might be needed somewhere else for an actual emergency. This happens even if you hang up before the Telecommunicator answers!

6. Can you find my location if I use my cell phone to make a 911 call?: The advancement of mobile phone technology has allowed people to use their telephones to report emergencies from nearly any location, but, unlike land line based telephones, a mobile call to 911 does not always provide enough information to obtain an exact address, particularly in very densely populated areas. People who use a mobile phone to call 911 should be prepared to provide specific information about their location to ensure that responders can find them. While the technology involved in locating a cellular / mobile phone is developing every day, it is still impossible in most cases to provide the exact address/location of a 911 caller simply from the data provided by the phone.

If you have a mobile phone with “emergency dial” features be sure to lock your keypad, or otherwise prevent accidental “pocket dialing” that can result in multiple accidental calls to 911.

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High Point Historical Society

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1. What is the High Point Historical Society?: The High Historical Society is a 501(c)3 nonprofit organization founded in 1966 by citizens concerned about preserving the history of the area. It is dedicated to collecting and preserving artifacts representative of Greater High Point’s History for exhibit at the Museum. It is the only organization in High Point which seeks to broadly collect artifacts reflecting the diverse population and heritage of the entire community.

2. What does the High Point Historical Society do?: The High Point Historical Society owns and cares for the core artifact collection of the High Point Museum. It funds the acquisition and care of the Museum’s artifact collection, including insurance, storage and preservation supplies, and special conservation treatments. The High Point Historical Society Board of Trustees sets policy regarding the care and upkeep of its collection. It strives to actively collect and preserve artifacts representative of our community’s diverse population and heritage. It further supports the work of the High Point Museum through fundraising activities for special projects.

3. Why should I support the High Point Historical Society?: Simply put, the High Point Museum wouldn't offer much to see without the High Point Historical Society’s artifact collection. Local taxes contribute to the Museum’s operating budget, but that budget does not include any funds for expenses related to the artifact collection since it is owned by the High Point Historical Society. The High Point Historical Society raises the funding needed to properly preserve our area’s artifacts to ensure that they will still be around when your children, grandchildren and great-grandchildren come to visit the Museum 50, 100 or 150 years from now.

4. How can I support the High Point Historical Society?: You can support the work of the High Point Historical Society in several ways. Learn more about how you can help.

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Historic Preservation Commission

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1. What is the Historic Preservation Commission?: The Historic Preservation Commission is a group of at least 9 local volunteer members appointed by the City Council. It is the general responsibility of the Commission to hear requests for Certificates of Appropriateness for exterior alterations to structures and surrounding grounds as well as demolition and new construction within the designated historic districts of the City of High Point.

The Commission operates under an approved set of rules and procedures, which are available for public review. Decisions are made in accordance with Design Guidelines reflecting standards of the Secretary of the Interior, and with reputable sources such as the technical pamphlets of the National Park Service.

2. What items require a Certificate Of Appropriateness?: Some requests for improvements in the historic districts can be approved by Planning Department staff as "minor works." Minor works include routine maintenance, such as replacement of shingles or pieces of siding, painting, and removing dead trees. Further information regarding minor works is available from the Planning and Development Department. Planning staff will assist owners of properties in the historic districts to determine whether the intended work is classified as "minor works," or requires review by the Historic Preservation Commission. For issues requiring review by the Commission for a Certificate of Appropriateness, Planning Department staff will furnish application forms and will schedule requests before the Commission.

The Historic Preservation Commission reviews any requests other than those classified as "minor works." Requests for Certificates of Appropriateness often involve architectural renovations or additions to major structures; landscape installations such as patios, fences, and driveways; and removals, replacements, or new construction of accessory structures such as storage buildings.

3. How do I apply for approvals?: Application forms can be obtained online or at the Planning and Development Department on the third floor of the Municipal Office Building, 211 S. Hamilton Street, room 316. Applicants are expected to furnish supporting sketches, photographs, and material samples to assist the Commission in understanding and evaluating a proposal. Minor works require a phone call to the Planning Department staff at 336-883-3328. It may be necessary for a staff person to visit the property before issuing an approval letter, but if the work qualifies, a letter is sent to the owner within a few days.

If a project requires presentation before the Historic Preservation Commission, the application must be filed by the deadline. Historic Preservation Commission meetings are held regularly at 6 p.m. on the 2nd Wednesday of the month. Meetings are held in Council Chambers on the 3rd floor of the Municipal Office Building. The meeting facilities of the City of High Point are accessible to people with disabilities. If you need a special accommodation, call 336-883-3328 or the N C. Relay System (TCC No. 336-883-8517).

4. Who will be notified of the hearing?: Property owners in the same district as the subject property will be notified by mail of the time, date, and location of the meeting, as well as the general nature of the request.

5. How does the Board reach decisions?: The staff of the Planning and Development Department present information about the proposal, such as a location map and historic background; then they make a recommendation to the Historic Preservation Commission. The property owner may speak on behalf of the project; then other parties are allowed to speak in favor or in opposition. The Commission renders decisions on the basis of the Design Guidelines, which have been adopted by the Commission and are available from the Planning Department. In general, alterations and additions to properties in the districts are evaluated on the basis of compatibility with the special qualities of each district, not on whether the proposals are literal historical reproductions. Projects such as decks, fences, storage buildings, and even swimming pools may be approved, but the Commission may attach conditions to an approval, such as a requirement for evergreen screening of the project from the public right-of-way.

If a project is approved, a Certificate of Appropriateness is issued in the form of a letter to the property owner, with a copy sent to the Inspections Division of the Planning and Development Department. Any decision of the Commission will expire if the applicant does not obtain a building, demolition, or fence permit within one year from the date of the decision. If a project is denied, the owner may choose to revise and resubmit the project at a subsequent meeting. Adverse decisions of the Commission may be appealed to the Board of Adjustment, which reviews only certiorari (the correctness of the process). Any appeal of the Board of Adjustment's decision may be heard in the Superior Court of Guilford County.

6. Who do I contact for further information?: If you have any questions about the Historic Preservation Commission, please contact the Planning & Development Department at 336-883-3328.

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Historic Resources

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1. Where do I start with my genealogy research?: The Heritage Research Center at the High Point Public Library can get you started with your local family research. Click here for more information, or contact them directly at (336) 883-3637 or by email at: ncroom@highpointnc.gov.

2. How did High Point get its name?: The highest point surveyed along any railway is designated as the “high point.” In determining the least expensive-to-build route for the Greensboro to Lexington leg of the North Carolina Railroad in 1850, the survey crew crossed the Fayetteville and Western Plank Road and noted that the highest point along the whole survey was where the railroad line crossed the plank road - in this case, 943 feet above sea level. By 1859 when the town was chartered, "High Point" was the preferred name for the community growing up around the high point at the crossroads of the new North Carolina Railroad and the old Fayetteville and Western Plank Road.

3. What is the National Register?: The National Register of Historic Places is a federal program administered by the National Park Service that is primarily an honor. There is no obligation to maintain or alter a property unless federal funding is used or if the owner receives a special benefit, such as a grant or tax credit. For more information contact the NC Historic Preservation Office.

4. How can I learn more about the city's historic markers?: The historic markers web page has information about the city’s historic markers, as well as the state’s highway historical marker program. For more information contact the High Point Planning & Development Department at (336) 883-3328.

5. What is a local historic district?: A type of overlay zoning that applies to entire neighborhoods or areas that include multiple historic properties. It provides controls on the appearance of existing and proposed buildings and sites to help maintain the special character of the district. It has no effect on local property taxes.

6. What is a local landmark property?: A designation by both Guilford County and High Point City Council to preserve and protect individual buildings, structures, sites, areas, or objects judged to have historical, architectural, archaeological, or cultural value. Once recognized, changes can only be made after approval by the Guilford County Historic Preservation Commission. Owners are eligible for an annual 50% property tax deferral as long as the property's important historic features are maintained.

7. What are the requirements of local designation?: Owners of local landmarks and of property in local historic districts are required to obtain a Certificate of Appropriateness (COA) from the relevant preservation commission before making significant changes or additions, beginning new construction, or demolishing or relocating a building. This ensures work is done according to adopted design guidelines and maintains the special character of the district or landmark.

8. How can I find a family member's birth, marriage, or death information?: The Heritage Research Center at the High Point Public Library can help you locate these vital records. Click here to go to the HRC website, or contact them directly at (336) 883-3637 or by email at: ncroom@highpointnc.gov

9. How can I get a copy of a family member's obituary?: Deaths and obituaries from The High Point Enterprise have been indexed by the Heritage Research Center at the High Point Library. For more information please contact HRC staff directly at (336) 883-3637 or by email at: ncroom@highpointnc.gov

10. How can I research my African-American family heritage?: The Heritage Research Center at the High Point Public Library can help you get started with African-American genealogy and research. For more information, see this beginner's guide or contact the HRC at (336) 883-3637 or by email at: ncroom@highpointnc.gov

11. How do I get military service records for me or a relative?: Military discharge records recorded in Guilford County are available through the Guilford County Register of Deeds Office by contacting the vital records staff at (336) 641-7556. The Heritage Research Center at the High Point Public Library has information to get you started on researching military records or contact HRC staff directly at (336) 883-3637 or by email at: ncroom@highpointnc.gov

12. How do I find tax information on a High Point property?: Tax information is available through the Guilford County Register of Deeds Office or to learn how to access this information contact the Heritage Research Center at the High Point Public Library at (336) 883-3637 or by email at: ncroom@highpointnc.gov

13. When is the High Point Museum open?: The High Point Museum is open Tuesday through Saturday, 10 a.m. to 4:30 p.m., closed Mondays and major holidays. The buildings of the Historical Park are open on Saturdays. June through August the Museum and Historical Park are also open on Sundays, 1 to 4:30 p.m. Admission is free.

14. What is the oldest building in High Point?: The oldest building in High Point is the 1786 John Haley House, located at the High Point Museum on the corner of East Lexington Avenue and McGuinn Drive. Learn more about John Haley and the historic house here.

15. Where would I find a photograph of a High Point historic home or building, or of a person or family member who lived in High Point?: The High Point Museum has historical photographs of some buildings, homes, streets, neighborhoods, businesses, and people. You can search the on-line collection database or contact the museum directly at (336) 885-1859 or by using the museum's online contact form.

16. How can I get more information on a piece of furniture I have which was made by a company in High Point?: Please contact the High Point Museum at (336) 885-1859 or by filling out an online contact form. It will be helpful if you can provide a photograph of the piece as well as any labels or other manufacturer marks. The Museum does not appraise or value objects, but can provide a list of area appraisers.

17. How do I make a historic marker request?: Requests should be made with the High Point Planning and Development Department and outline in writing how the site, event or individual has contributed to the history and culture of High Point. All marker requests should propose a marker title and inscription and include copies of primary resources to allow the Historic Preservation Commission to authenticate or verify the historical information. See the Historic Marker Policy or contact the Planning & Development Dept. at (336) 883-3328 for more information.

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HPMPO - Air Quality

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1. What types of pollution effect transportation planning for the Metropolitan Planning Organization (MPO)?: See a listing of pollution types that have an effect on the planning process. Pollution Effecting Transportation Planning

2. What is conformity?: Conformity is the process of assessing the compliance of any transportation plan, program or project with air quality implementation plans. It is a way to ensure that Federal funding and approval are given to those transportation plans that are consistent with air quality goals. According to the Clean Air Act of 1991, transportation plans cannot:
- Create new violations of the Federal air quality standards.
- Increase the frequency or severity of existing violation of the standards.
- Delay attainment of standards

Because driving is so closely linked to air pollution, federal law requires the High Point Urban Area’s Long Range Transportation Plan to support the goals of North Carolina’s air quality plans. Without this “conformity”, the urban area risks losing its federal transportation funds.

3. How does conformity affect the MPO?: Under the Clean Air Act, States and MPOs must demonstrate, through the conformity process, that the transportation investments, strategies and programs they choose, taken as a whole, have air quality impacts consistent with those contained in the State Implementation Plans (SIP) for achieving the National Ambient Air Quality Standards.

If a transportation plan, program, or project does not meet conformity requirements, transportation officials have the following options:
- Modify the plan, program, or project to offset the expected emissions.
- Work with the appropriate State agency to modify the SIP to offset the plan, program, or project emissions.

If the above is not accomplished, and if a conformity determination cannot be made within certain time frames after amending the SIP, or if three years passes since the last conformity determination, a conformity lapse occurs and no new projects may advance until a new determination for the plan and Transportation Improvement Program (TIP) can be made.

4. What triggers a Conformity Analysis?: The following actions initiate the need for a Conformity Analysis:
- Establishment or Revision of the Emissions Budget. The State or Federal Government determines this need.
- Long Range Transportation Plan adoption or amendment
- Establishment or revision of Traffic Control Measures.
- For maintenance areas, a Conformity Analysis is required every 3 years.

In short, a new analysis is required whenever the transportation plan adds a project, deletes a project, significantly delays or accelerates a project, or changes the project scope.

5. What variables are considered when determining conformity?: Emission rate models (often referred to as the Mobile models) are used to estimate emissions for the area, taking into consideration factors such as the mix of vehicle types, temperature, etc. These rates are then applied to the vehicle miles traveled and speed estimates from the travel demand model to calculate motor vehicle emissions rates.

6. How do emission levels determine the classification of urban areas in reference to air quality?: Based on the air quality monitoring results, the area can be classified into the following categories.

7. What options are available to improve air quality?: These options are often referred to as Transportation Control Measures (TCMs). Funds are available from the State and Federal government to aid in the implementation of these strategies. Below is a list of traffic control measures and cost effective transportation strategies.
- Bike / Pedestrian Improvements
- High Occupancy Vehicle (HOV) Lanes
- Inspection and Maintenance Programs
- Park / Ride Lots
- Parking Pricing
- Reformulated Gasoline
- Ride-sharing
- Signal Timing
- Transit Improvement

8. Why are these options necessary?: Each of today’s cars produces 60 to 80% less pollution than cars in the 1960s. However, more people are making more vehicle trips. In 1970, Americans traveled 1 trillion miles in motor vehicles, and that was projected to increase to 4 trillion miles per year by the year 2000. Transportation options are the most effective means of reducing vehicle miles traveled, congestion, and pollution.

9. Why does air quality affect transportation?: Construction of wider roads reduces congestion temporarily. Once congestion is reduced with additional lanes, the roadway becomes more attractive to motorists until saturation is again reached. The addition of a project can also increase congestion on connecting roads. While congestion does contribute to pollution problems, it also serves as a means to deter added vehicle miles traveled. Thus, there is a need for transportation professionals to explore alternative forms of transportation.

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Human Resources

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1. How can I find out what job opportunities are available within City of High Point?: A listing of current job opportunities may be viewed online 24 hours a day/7 days a week via the City of High Point Job Opportunities webpage or you may call the Job Hotline at 336-883-1107. You may also visit the Human Resources Department during business hours (Monday through Friday from 8 a.m. to 5 p.m.), to view and apply for posted job announcements electronically. The Human Resources Department is located at:
211 South Hamilton Street
High Point, NC 27260 Job Opportunities

2. How do I apply for job(s) with the City of High Point?: You can apply online by viewing the Job Opportunities webpage.

3. I do not have a computer. How can I apply for a job(s)?: You may apply for job(s) at any location with internet access. Free internet access is available at the High Point Public Library at:
901 N Main Street
High Point, NC 27261

There are many other local Library branches (contact the location closest to you for hours of operation), or you may want to seek assistance from a friend or relative. Additionally, during business hours computer kiosks are available in the City of High Point, Human Resources Department lobby, located at:
211 S Hamilton Street
High Point, NC 27260
Hours
Monday – Friday
8 a.m. - 5 p.m

4. How do I know that my application has been received?: You will receive an automatic confirmation shortly after submission of your application. Receipt of this notification is an indication that you have successfully submitted your application.

5. How can I check the status of my application?: Normal time frame is 30 to 45 days from the closing date before you may or may not hear a decision, but you are welcome to call and check on the status of your application.

6. How long will my application remain "active"?: Applications remain active or on file until a hiring decision has been made. The City does not reactivate applications for future vacancies.

7. Does the City of High Point require applicants for employment to submit to a drug screen and physical examination?: As a condition of employment, all persons selected for employment are required to pass both a physical examination and a drug test. The city of high point is a drug-free workplace.

8. Can I submit a resume only?: No. The City of High Point requires a completed application. The employment application has been designed to provide information needed to make employment related decisions. An applicant may provide a resume as an attachment to the completed application.

9. How long does it take for the hiring manager to schedule interviews after a position closes?: Applications submitted for position vacancies are carefully screened by the Human Resources Department and the Hiring Department. Due to the volume of applications received, not all applicants are granted an opportunity to interview. If you are selected for an interview, you will be contacted either by telephone, letter or email, usually within 30 to 45 days after the advertised closing date.

10. What happens after I submit my application?: After the closing date, the applications are reviewed and screened by the hiring manager as an initial step in the selection and hiring process. The most competitive applicants are contacted for an interview.

11. Who should I contact to follow-up on my application?: Applicants who are selected for interviews will be contacted directly by Human Resources or the hiring department. Due to the volume of applications we receive, we do not notify each applicant individually regarding the status of the recruitment for the position. To check the status of your application, you may call the Human Resources Department at 336-883-3253.

12. Does the City of High Point also accept applications for job opportunities with the City of Greensboro, High Point Housing Authority, Guilford County, or other government agencies?: No. The City of High Point is a separate organization and accepts applications only for City of High Point job opportunities.

13. Are there any suggestions to help me complete an application?: Complete the entire application. In addition to full-time work experiences, list any relevant temporary, part-time, internships, volunteer and military work experiences. Include a resume if desired; however, a resume will not be accepted in lieu of the completed application. Be sure to include your complete education and training background and list any relevant registrations or certifications specific to the position you seek. Your application form is our primary source of information in considering you for employment and, therefore, should represent your best effort.

14. Can I apply for more than one job at a time?: Yes, you can apply for multiple job(s) that are currently open.

15. I missed the deadline. Can I still apply?: As with any position, once a closing date has passed, no application will be accepted or considered. Please continue to visit our website and apply for new jobs as they become available.

16. Will I automatically be considered for other job(s) if I previously submitted an application?: No. You must submit a separate application for all job(s) you are interested in.

17. How often do you post jobs?: Job opportunities are posted every 2 weeks.

18. Why is it important to read the entire job announcement?: The announcement includes the following important information: Salary, Position description, Knowledge and Abilities / Skills / Essential Task, Minimum qualifications and Deadline date.

19. Is there a job description for the position posted?: Copies of the job description are included in applications picked up in our office, otherwise, one can be mailed to you for any open job advertised.

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Inspections Services

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1. Can I request a framing inspection before obtaining trade rough-in inspections?: All trade work (electrical, plumbing, mechanical, and gas) must be installed and approved before scheduling a framing inspection. However, all inspections can be scheduled on the same day.

2. Can a tenant in a commercial building remodel a space without a general contractor’s license or sealed drawings?: Please see Can a Tenant Remodel a Commercial Space (PDF) for a complete explanation.

3. When are sealed drawings required for existing commercial buildings?: In buildings exceeding 2,500 square feet and $90,000 in value, sealed drawings are required if structural work is done, if load is added to the building structure, or if changes to egress are made.

4. When is a permit required for improvements to a single family dwelling?: Please see Permits Required for more information.

5. When is a permit required for improvements to a commercial building?: Permits are always require for improvements to commercial buildings unless the scope of work meets the following exclusions - See North Carolina General Statute 143-138 b(16) for exclusions for lighting fixtures and electrical devices. Water heaters are addressed in North Carolina General Statute 143-138 Section (b10).

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Kersey Valley Landfill

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1. What can I bring to the landfill?

Items able to be brought to the landfill include:

-Construction debris

-Household waste

-Old appliances

-Pallets

-Shingles

Please call 336-883-3468 for more information.

2. I pay taxes, so why do I have to pay?: The Kersey Valley Landfill does not run off of tax dollars. The landfill is operated by the monies it collects. Please call 336-883-3468 for more information.

3. How is my monthly landfill fee used?: The fee is used for new landfill development, closure of existing facilities and post closure care of facilities. Please call 336-883-3468 for more information.

4. Can I open a charge account?: Yes. A credit application may be filled out. Once a credit check and reference check has been completed you will be notified if your application was accepted. To get started, download and fill out a Credit Application (PDF).

5. Do you have a recycle area?: We do have a recycle dropoff at the landfill, however we suggest taking recyclables 1.5 miles down the road to the Material Recovery Facility (Recycle Center) located at 5875 Riverdale Road. Please call 336-883-3468 for more information.

6. Do you provide unloading service?: No, it is your responsibility to unload the vehicle. Please call 336-883-3468 for more information.

7. What can’t I bring to the landfill?

Under Kersey Valley Landfill regulations and under North Carolina General Statute 130A-309.10 the following are banned from landfill disposal:

Aluminum cans
Antifreeze
Beverage containers from ABC permit-holders
Brush
Burnt Garbage
Computer equipment and televisions
Hazardous Chemicals
Lead-acid batteries
Leaves
Limbs
Liquid Waste
Motor vehicle oil filters
Oil
Oyster shells
Paint
Plastic bottles
Scrap tires
Tires
White goods
Wooden pallets
Yard trash

Please call 336-883-3468 for more information.

8. What is the difference between a dump and a landfill?

At its most simple:

A dump is an excavated piece of land where people threw trash. They are not longer legal due to the lack of environmental oversight and protection.

A Landfill is a highly engineered excavated pieces of land operated to provide a human health service. They exist to manage waste but are built in a way that keeps environmental health at the forefront by addressing concerns such as groundwater protection and environmental protections.

A more detailed explanation is available at: Differences Between a Dump and Landfill (PDF).

Differences Between a Dump and Landfill (PDF).

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Lead Safe Program & Lead Information

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1. Who is most affected by lead poisoning?: Those affected most by lead poisoning are:
- Pregnant women and the fetus
- Children from birth to 6 years of age.

Poisoned children may have no visible illness or symptoms. Children at risk for lead poisoning live in or frequent buildings built before 1978 with deteriorated lead-based paint.

Learn how lead-poisoning affects learning by accessing our informational document (PDF).

2. Why is lead-based paint a danger?: Lead is a highly toxic metal that "mimics" the essential mineral calcium, finding its way into the soft tissues of a child’s liver, kidneys and brain. Just a slight amount of lead can disrupt a child's development, causing learning and behavioral problems. A child may have lead poisoning and not feel sick.

3. How can I test my children for lead?: Contact your physician or local health department. The Guilford County Public Health Department (336-845-7699) offers free blood lead testing for children under the age of 6. All children in Guilford County, under 6 years, are required by county ordinance to be tested for lead in their blood prior to entering any state approved or licensed child care facilities, child care home, preschool, nursery school, elementary school or other child care facilities.

4. How can I learn more?: To find more resources and information from other websites, visit our Resources and Links page.

5. Is there a list of homes that have been made "lead-safe" by the city?: To see a list of homes that have been made "lead-safe" by High Point, visit our Lead Safe Registry page.

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Metropolitan Planning Organization (MPO)

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1. What is the Metropolitan Planning Organization (MPO)?: Every metropolitan area with a population of more than 50,000 persons must have a designated Metropolitan Planning Organization for transportation to qualify for federal highway or transit assistance. The High Point Urban Area Metropolitan Planning Organization, also known as the HPMPO, serves as that body. The HPMPO is responsible for establishing a continuing, cooperative and comprehensive transportation planning process for the High Point Urban Area, according to federal and state laws.
More about the HPMPO...

2. What does the MPO do?: The MPO carries out 3 major work activities to meet specific federal requirements. These are:
1) The development and maintenance of the Long Range Transportation Plan (LRTP) through a "continuing, comprehensive, and cooperative (3C)" planning process.
2) The biennial development of a 3-year program for highway and transit improvements. This program is known as the Metropolitan Transportation Improvement Program or MTIP.
3) The annual adoption of a comprehensive 1-year planning program called the Unified Planning Work Program (UPWP). The UPWP describes and coordinates the individual transportation planning activities of all agencies in the area.
Other HPMPO planning documents...

3. What is the Metropolitan Transportation Plan (MTP)?: The MTP is the official multi-modal transportation plan to address the development of a community-wide transportation system. The Plan proposes a balanced transportation system, taking into account considerations such as personal mobility, growth management, regional economic development, neighborhood preservation, environmental concerns and citizen participation. The goals are consistent with the policies established by local agencies and jurisdictions.
Learn more...

4. What is the Metropolitan Transportation Improvement Program (MTIP)?: The MPO develops a biennial Metropolitan Transportation Improvement Plan (MTIP) that identifies and prioritizes projects over the next seven years. These projects generally come from the MTP. Improvements to services and facilities identified in the TIP include roadways and bridges, aviation, bicycle and port facilities, to name a few.
Learn more...

5. Is a particular road going to be widened?: There are a variety of projects underway in the MPO Planning Area. Find the latest information on a project.

6. When does the Metropolitan Planning Organization meet?: The Metropolitan Planning Organization usually meets the last Tuesday of the month at the High Point Parks and Recreation Department Administration Building (136 Northpoint Avenue, High Point, NC).
Meeting calendar

7. What is the definition of a Metropolitan Planning Organization (MPO)?: A Metropolitan Planning Organization (MPO) is a federally mandated organization responsible for transportation planning and managing federal transportation funding for the region. Learn more...

8. How does a road get built?: To learn about this process, access the How Does a Road Get Built Handout.

9. What is Transportation Planning?: Learn more by accessing the online resource, The Transportation Planning Process Briefing Book.

10. What is Transportation Modeling?: Access details on the topic by viewing our Transportation Modeling resource.

11. How does air quality impact the planning process?: We can’t see it. We can’t smell it. But air quality can have a significant impact on the transportation planning process. This issue will try to provide readers with a basic understanding of air quality.

12. What are some commonly-used acronyms in Transportation Planning?: For details, see our listing of Transportation Planning acronyms.

13. Where can I find definitions and terminology on the topic of Transportation Planning?: Access the Glossary of Transportation Planning Terminology.

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Museum - Footer FAQs

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1. What is the admission fee to the Museum?: Admission to the High Point Museum is free.

2. When is the Museum open?: For hours and directions, please visit our Directions & Hours page.

3. What exhibits are currently on display at the Museum?: To view our current displays, please visit our Exhibits & Programs page.

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Parks & Recreation

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1. What are the registration fees for youth sports?: The price varies depending on the sport. Visit the Youth Sports catalog to find out more information.
Youth Sports

2. What is the cost to put a team in the adult leagues?: The price varies depending on the sport. Visit our Adult Sports page for more information.
Adult Sports

3. What do you have to do to become a youth coach?: Our coaches are a valuable part of our organization. If you are interested in volunteering to coach a sports team, please contact our Athletic Director at 336-883-3480 for more information. We perform criminal background checks on all coaches and require them to complete the NYSCA Coaches Certification class that we provide. Follow the link to the Volunteer Opportunities page to access the Volunteer Application. Volunteer Opportunities

4. How do we know if games have been cancelled due to inclement weather?: Receive immediate field closure notification via text! Opt-in to our High Point Parks & Recreation Field Closure group by texting the zip code (27262) to the number 84483. You will receive a welcome text confirming you have joined our group. Afterwards you will begin receiving notifications about field closures due to inclement weather and poor field conditions. There is no charge to subscribers who sign up for the RainedOut service. However, standard text and data rates may apply. Subscribers may text STOP to 84483 to cancel their subscription at any time.
You may also call our weather line at 336-883-1106.

5. How do I express a concern about my child's coach?: Please contact our Athletics Division office at 336-883-3480 and we will be happy discuss this with you.

6. What types of programs do you offer?: We offer a variety of programs for every age, including arts and crafts, fitness, trips, team sports and much more. Our Leisure Guide is published four times per year with all the available programs listed and is available on our website or you may pick up a copy at any of our recreation centers. You may also call us at 336-883-3469 or visit the Programs page on our website.
Programs

7. How do I sign up for an activity or program?: Pre-registration is usually required and payment is required at time of registration. You can either register online, by phone, or in person. Register Online

8. How do I register online for a program?: Find the program that you are interested in registering for and click on "Register Here". You can also click on "Register for Programs" on the right hand side of the home page. Our online registration system supports Chrome, FireFox, Safari and Internet Explorer 11.
Click here for FAQ's about online registration

9. Does the City of High Point have swimming pools?: We have two outdoor pools and a splashpad.
High Point City Lake Park, 602 W. Main St., Jamestown, 336-883-3498
Washington Terrace Park, 108 Murray St., High Point, 336-883-8599
Southside Recreation Center Splashpad, 401 Taylor Ave., High Point, 336-883-3504
Please visit our Pools webpage for information about hours and fees. Pools Webpage

10. Where is the closest campground?: Our campground is located at Oak Hollow Park, 3415 North Centennial Street. You may contact them at 336-883-3492 or visit their facility page.

11. What methods of payment do you accept?: We accept cash, check, money order, Visa, Mastercard, Discover and American Express.

12. How do I contact a Park Ranger?: For an emergency situation, please call 911. For non-emergency assistance, please call 336-883-3224. To speak directly to one of our Park Rangers, please call 336-883-3469. Park Rangers

13. How do I get there? I need directions!: We have 46 parks and facilities in High Point. Visit the webpage to the facility you are interested for directions, or you call our office at 336-883-3469 for further assistance. Facilities Webpage

14. How do I get general information?: For answers to most questions, you can call the Parks and Recreation Administration office at 336-883-3469. You may also visit our website or view the recent Leisure Guide. If you can't find your answer please submit them using our online Comment/Request Form.

15. How do I get involved with the High Point Youth Council?: If you are a high school student in the High Point area, please call 336-883-3407 or visit our
Youth Council webpage.

16. What is the process of reserving a picnic shelter or other facility?: Picnic shelters should be reserved to make sure it is available for your event. You may reserve online or contact the facility where you are interested in picnicking:
City Lake Park at 336-883-3498
Washington Terrace Park at 336-883-8599
Oak Hollow Park, contact the Marina office at 336-883-3494
For all other park shelters contact 336-883-3469
You can obtain information on other rentals by visiting our Picnic Shelter Rental page.

17. Do you have a scholarship program?: Our Special Populations division has a scholarship program. Contact 336-883-3481 for more information.

18. Where can I play Pickleball?: Pickleball is a great activity for people of all ages. It is a modified version of tennis played with a paddle and ball on a smaller court. It can be played indoors in one of our gyms or at Armstrong Park's outdoor courts on a first come, first served basis.
For Lessons & Clinics, please contact the Roy B. Culler, Jr Senior Center at 336-883-3584
For Open Gym play time please call:
Morehead Recreation Center at 336-883-3506
Oakview Recreation Center at 336-883-3508

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Police - Footer FAQs

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1. Can I get a Police Report online?: Yes, please select the link in the blue graphic bar above or go to https://p2c.highpointnc.gov/Home
Police Reports Online

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Public Services: Administration

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1. What are the prices for water meters and water taps?: https://www.highpointnc.gov/DocumentCenter/View/16141/Water-Meter-and-Tap-Fees
pricing for meters and taps.

2. What are the prices for sewer taps?

-4” Sewer tap (sewer service line with cleanout): $2080.00

-Charge for a separate trench for water and sewer when not necessary: $875

-4” Sewer cleanout only (added to existing service line - locating and excavation must be made by plumber): $155

Please call 336-883-3215 for more information.

3. Do you rent Hydrant Meters?

-Application fee (non-refundable) $50

-Deposit (refunded once meter turned in)

-Hydrant meter assembly with 5/8” meter and 3/4” backflow preventer $500

-Hydrant meter assembly with 3” meter and 3” backflow preventer $1220

Please call 336-883-3215 for more information.

4. Will you fix my water or sewer line?: -No, water lines from the water meter to the house are private property and the responsibility of the property owner.
-No, sewer lines from the clean-out to the house are private property and the responsibility of the property owner. Note: The clean-out must not be inside a residence or building)

Please call 336-883-3111 for more information.

5. Does the City make commercial taps?: No, the City does not make commercial taps. Please call 336-883-3111 for more information.

6. What is the flow per minute through water meters?: -5/8” - 25 gallons per minute (maximum)
-1” - 70 gallons per minute (maximum)
-1 ½” - 100 gallons per minute (maximum)
-2” - 160 gallons per minute (maximum)

Please call 336-883-3111 for more information.

7. Does the City reimburse for filling up a swimming pool?: -Yes - Only if there was a repair needed (documentation required) for filling the whole pool
-Yes - If topping it off
-No - For filling in completely without a repair that was needed

Please call 336-883-3111 for more information.

8. Can I rent a Hydrant Meter to fill my pool?

No, the City no longer rents Hydrant Meters to fill swimming pools.

9. Are water and/or sewer services available at my current address?: Maybe, GIS software or maps are used to determine if services are available. Please call 336-883-3111 for more information.

10. If services are available, have the fees been paid already or am I responsible?: In some cases, the connection fees have already been paid when the mains were installed or by a previous resident. These are looked at in our system on a case by case basis. Please call 336-883-3111 for more information.

11. If services are not available, how can I put in a request for the City of High Point to run new lines down my street?: There are a few ways that the City will select new areas for Water/Sewer services. The most common is a letter of public necessity from the corresponding county's health department. Also, the property owner can start a petition and when 51% of the street has signed, the project will then be considered for execution by the City of High Point. Please call 336-883-3111 for more information.

12. What are the fees for Residential Water and/or Sewer connections?

The fee schedule is as follows:

-Frontage fee: Based on the road frontage of your property, $15 per LF for Sewer and $11 per LF for Water.

-Acreage fee: Based on the Acreage of your property, $200 per acre for Sewer and $200 per acre for Water.

-Tap fee: Fee for the tap to be made into the main and connected to the CO/WM, $2080 for Sewer and $1610 for Water

Please call 336-883-3111 for more information.

13. What do the fees pay for?: System Development Fees are the City's only means of recouping the initial cost of designing, construction and maintaining the infrastructure that has been put in place. Tap fees are the cost of the tap being made into the main and run to the CO/WM. Please call 336-883-3111 for more information.

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Public Services: Bulky Item Pickup

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1. Can I put a couch or other bulk item out for pickup?: Yes, this service is available to residential customers for occasional items only, not for a whole house clean outs by a landlord. Please call 336-883-3111 for more information.

2. How can I dispose of an appliance such as a refrigerator, hot water heater or air conditioner?: Appliances like refrigerators, hot water heaters or air conditioners, or “white goods,” can be placed at the curb on your scheduled pickup day. Collection will be made by a separate truck. Please call 336-883-3111 for more information.

3. What can I do with my old TV and computer equipment?: The State of North Carolina banned TV’s and computers from being placed in the landfill. You may take them to the City’s Material Recovery Center located at 5875 Riverdale Drive in Jamestown, or to EcoFlo located at 2750 Patterson Street in Greensboro for no charge (at either location). Please call 336-883-3111 for more information.

4. How can I discard old carpet?: Carpet rolls must be no larger than 4 feet in length and 18 inches in diameter. No more than 2 rolls will be picked up at 1 time. Rolls cannot weigh more than 50 pounds. Carpet must have been replaced by homeowner and not a contractor; contractors are responsible for disposal of any and all materials resulting from their work. Please call 336-883-3111 for more information.

5. How do I dispose of construction or demolition debris?: The City of High Point does not pick up demolition or construction debris. Please call 336-883-3111 for more information.

6. Why have I received an orange tag?: This could be for a number of reasons. The driver should have marked a box explaining why. It may be due to the volume and type of item(s). It may be that the item(s) are too close to another object. Bulky items must be placed a minimum of 3 feet away from obstructions such as trees, mailboxes, low hanging lines, etc. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Bulky Item Pickup - Violation Process
-1st week: City tags as a violation to educate - tag informs resident what to do with item/items.
-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.
-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.

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Public Services: Cemetery Division

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1. How many cemeteries does the City own?

The City owns 4 cemeteries. The Cemetery Division maintains the following cemeteries:

-Greenhill Cemetery - 8.5 acres

-Kersey Valley Cemetery - <0.5 Acres

-Oakwood Cemetery - 14.5 Acres

-Oakwood Memorial Park Cemetery - 14.2 Acres

Please call 336-883-3408 for more information.

2. What is the oldest burial plot?: The oldest plot dates to 1853 and it is located in Oakwood Cemetery. Please call 336-883-3408 for more information.

3. What are the opening and closing fees?: These charges are for opening/closing only. Mausoleum Entombment $600, Traditional Vault Burial $600, Infant Burial $300, Cremation Urn Burial $200. We do not provide this service for any private family mausoleum located in the cemetery.

4. What are the Cemetery hours?: Our cemeteries are open for visits from sunrise to sunset every day of the year. Our working hours are Monday – Friday from 7am. – 4pm.

5. What are the flower policies?: Flowers are allowed on a grave if they are in a non-glass container off the ground. Christmas flowers will be removed the week before Easter every year. No balloons, glass, pottery, clothing, bottles, loose flowers, trinkets or stuffed animals will be allowed. The Cemetery Division reserves the right to remove and discard any prohibited or unsafe items at will.

6. Can I search Cemetery records online?: The Public Services Department has taken on the task of making this possible. We hope to have a Cemetery Search/Mapping link available for the public to use in the future. You will be able to locate family and friends buried in our cemeteries with a simple search on your smart phone or tablet.

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Public Services: City Sewer Mains

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1. Why do sewer manholes overflow?: There are many reasons for why a sewer manhole overflows.

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Public Services: City Wastewater

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1. Why is there so much smell at the beginning of the plant at the step screens?: The waste stream coming from the north end of the City has to travel a long distance taking several hours to reach the plant. This results in a lack of oxygen and the formation of hydrogen sulfide creating a rotten egg smell. When the hydrogen sulfide first reaches the plant it is released to the atmosphere. If we had a means of capturing the gases and getting them to our odor control system the hydrogen sulfide would be removed. Please call 336-883-3111 for more information.

2. Is the treated wastewater leaving the plant safe to drink?: No, it has some bacteria remaining in the wastewater; however, the quality of the wastewater is as good as or better than the quality of the water in the receiving stream, in this case Randleman Reservoir, and does not have any negative impact on the lake. A portion of the treated wastewater flows to the far end of the lake and into the Piedmont Triad Regional Water Authority Water Treatment Plant. It is then treated by coagulation and filtration through multi-media filters, membrane filtration and carbon filtration. The water comes back to the City as drinking water and is safe to drink. Please call 336-883-3111 for more information.

3. Is there someone at the plant monitoring it every day?: We have at least 2 operators at the plant at all times 24/7. Please call 336-883-3111 for more information.

4. What happens when you have a power failure?: We have emergency generators that will start up and are sized to provide sufficient power so that all the plant processes will remain online. It will take a few seconds for the diesel engine to start up and then to switch to generator power. We do have to shut down the dewatering and incinerator during a power outage. Please call 336-883-3111 for more information.

5. What happens to the ash remaining after the solids are incinerated?: In the past it has gone to a brick manufacturer and used as a filler in making brick. Currently, it is taken to the City of High Point Ingleside Compost Facility and used as a soil amendment. Please call 336-883-3111 for more information.

6. Why do you need to remove nitrogen and phosphorus from the wastewater stream?: Because these nutrients would cause the growth of algae, which would remove the oxygen from the lake and make it difficult for fish to survive. Another term for this is eutrophication. Please call 336-883-3111 for more information.

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Public Services: City Water

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1. What chemicals are added to the water?: -Aluminum Sulfate is used for coagulation.
-Corrosion Inhibitor is added to protect pipes and keep Lead and copper from leaching into the water.
-Fluoride is added to assist with prevention of tooth decay.
-Sodium Hydroxide is used for pH control.

Please call 336-883-3111 for more information.

2. What is in my water?: Contaminates required to be tested by the State and EPA can be found in the CCR (Consumer Confidence Report) on our website. Please call 336-883-3111 for more information.

3. Is my water hard or soft?: High Point’s water is soft and does not need to be softened. Please call 336-883-3111 for more information.

4. Why does my water smell bad and who can I call?: If you live in an area where there is low water use such as a cul-de-sac. Water becomes stale and needs to be flushed. Call Customer Service at 336-883-3111 to report water complaints.

5. Why is my water rusty or cloudy and who can I call?: This may be caused by either a main break or heavy flushing by the Fire Department. Call Customer Services at 336-883-3111 to report this problem.

6. How can I get my water tested?: If you think you may have an issue, call 336-883-3111 and report it.

7. What is the black or pick ring around my tub or toilet?: There are 2 types of mold that are airborne. They are not in your water. Clean with a bleach solution. Please call 336-883-3111 for more information.

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Public Services: City Water Mains

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1. Why do water pipes break?: -A 10-degree change in the air or water temperature can dramatically increase stress on a pipe. Sometimes this increase leads to a fracture of the pipe causing a water leak.
-Water temperature below 40 degrees F can cause pipes to become more brittle. Air temperature at or below freezing causes the ground above a pipe to freeze - increasing external stress on a pipe. Frozen ground can lead to pipe breaks throughout the winter months. When water turns into ice, it can expand. When ice forms in soil it pushes the surrounding ground with great force. This leads to a movement in the ground as well as any nearby pipes.
-Since the drop in water temperature lags behind air temperature changes, water main breaks may occur one to 2 days after a cold spell.
-Other factors that can lead to water pipe breaks and leaks:
->Age: The break rate for pipes increases after 60 years. Age alone, however, cannot always be used as an indicator of failure.
->Corrosion: Older pipes are not cement lined and corrode inside and outside, increasing the chances of a break.
->Pipe Diameter: The smaller the diameter, the greater the risk of breakage.
->Soil Erosion: A previous pipeline break, excavation or nearby construction activity often erodes soil around water mains, which can cause breaks.

Please call 336-883-3111 for more information.

2. Why was my water cut off?: Mains would only cut off water to a customer for a few reasons.
-If repairs were being performed on the main water pipe
-If there was a leak on private property past the meter and the home or business was working on the repair or the home or business was vacant.

Please call 336-883-3111 for more information.

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Public Services: Household Hazardous Waste & E-Waste (Electronics)

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1. How does the household hazardous waste program work?

The City Landfill does not accept household hazardous waste (HHW). HHW includes items such as:

Antifreeze
Brake fluid
Car batteries
Cleaners
Gasoline
Liquid paints
Motor oil and filters
Pesticides
Poisons
Solvents
Transmission fluid
Weed killer, etc.

These items should not be included in your weekly garbage collection. The City of High Point holds quarterly HHW Events here residents may drop off these items along with other e-wastes. More information including dates can be found at here.

2. How do I properly dispose of my household hazardous wastes?: For items like pesticides, insecticides, cleaning fluids, paints, and batteries, the City of High Point operates quarterly Household Hazardous Waste Disposal events. Guilford County residents may also take these to EcoFlo at 2750 Patterson Street, Greensboro. Hours are Monday - Friday, 10 a.m. - 6 p.m., and Saturday, 8 a.m. - 2 p.m. You may call 800-999-6510 for more information.

3. How do I dispose of an automobile battery?: Advance Auto Parts or other auto parts stores may buy old batteries. Please call 336-883-3111 for more information.

4. How do I properly dispose of my electronics?

Residents are encouraged to recycle e-waste (computers, monitors, printers, cell phones, TVs, etc.), which may be taken to the following locations for free. Please do not place these items at the curb or in your recycling cart as they can be damaged during the normal course of operations/dumping.

High Point Material Recovery Facility 5875 Riverdale Dr. M-Th 7:30 a.m.-4:30 p.m.
Ingleside Compost Facility electronics trailer 3001 Ingleside Dr. M-F 8 a.m.-4 p.m. & Sat. 9 a.m.-1 p.m.

Please call 336-883-3111 for more information.

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Public Services: Ingleside Composting Facility

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1. What’s in the compost? Is there manure in it?: The compost is composed of decomposed grass and Leaves. No, there is no manure in our compost. Please call 336-883-8514 for more information.

2. Why do I have to pay? What’s the charge?: Only a city homeowners bringing material from their primary residence is free. There is a charge (36 per ton) for any landscape/tree business, city residents renting property, getting paid for yard work, bringing material from a 2nd/3rd home (not their primary residence), material brought in by someone other than the homeowner, business properties, and non-city residents. The High Point City Council has ruled that any charges incurred to 2nd/rental homes and business properties can be deducted from the owner’s taxes. Please call 336-883-8514 for more information.

3. Can I get X- tons of a product? This is all the money I have.: Our loaders are experienced and will try to give you what you ask for but there are no guarantees. Charges are incurred by weight. Please call 336-883-8514 for more information.

4. Can you deduct weight due to rain/snow?: No, we do not deduct weight due to rain or snow. Please call 336-883-8514 for more information.

5. Can the employees help me empty my truck/trailer?: For brush and limbs: If the product is roped or chained, the loader can lift the bundle off. Employees are not allowed to use the loader, shovel etc. to scrape or remove any product. In the case of overloaded mulch, topsoil, or compost the customer has to remove the product. Please call 336-883-8514 for more information.

6. What are your size limits for trees and limbs?: There are no size limits for trees or limbs. We do ask that stumps be free of dirt. Please call 336-883-8514 for more information.

7. Do leaves have to be bagged?: Leaves may be loose or bagged when brought to the compost facility. The bags can be colored or clear. Please call 336-883-8514 for more information.

8. What are your products/prices?

-Compost - $22 per ton

-Engineered Topsoil - $22 per ton

-Wood Mulch and Leaf Mulch - $17 per ton

Please call 336-883-8514 for more information.

9. Do you donate product to community/non-profit organizations?: Please contact Terry Houk or Robby Stone at 336-883-3215 for information relating to donations and non-profit work.

10. Can I bring any kind of wood?: We only accept natural products (trees, limbs, leaves, bamboo, and grass). We can’t accept pallets, treated wood, or other building material. These items must be taken to the landfill at 3940 E Kivett Drive. Please call 336-883-8514 for more information.

11. What are your hours of operation?: The Ingleside Compost Facility operates Monday - Friday, 8 a.m. - 4 p.m., and Saturday, 9 a.m. - 1 p.m. Please call 336-883-8514 for more information.

12. Will you load my truck or trailer with material?: We will load your vehicle with the material. Please call 336-883-8514 for more information.

13. Do you deliver?: We do not deliver. Please call 336-883-8514 for more information.

14. Will you empty my debris?: No, you must empty your own debris. Please call 336-883-8514 for more information.

15. Do I have to weigh in and out?: Yes, all vehicles must weigh in and out. Please call 336-883-8514 for more information.

16. Is there a charge for yard waste?

Residential: There is no charge to residential customers if the yard waste is brought from your primary residence and is in your personal vehicle. If the waste is from a rental property, if you are not the home owner, if you are a business or in a commercial vehicle the charge is $36 per ton with ah $7.50 minimum for Pickups, SUV’s or larger. There is a $2 minimum for cars. If you are not a High Point resident who lives in the High Point city limits there will be a charge for all material that is disposed. The charge will be $36 per ton.

Commercial: All commercial customers, landscape businesses and commercial vehicles will be charged $36 per ton with a $7.50 minimum. If the homeowner is in the vehicle, there will be a charge. No exceptions.

Please call 336-883-8514 for more information.

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Public Services: Landfill

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1. What are unacceptable items?

The Kersey Valley Landfill does not accept:

-Burnt trash

-Chemicals

-Liquids

-Paints

Please call 336-883-3435 for more information.

2. What are the hours of operation?: The facility operates 7 a.m. - 4:30 p.m. Monday through Friday. Please call 336-883-3435 for more information.

3. What is the charge to dump?: Kersey Valley Landfill charges $42 a ton, $2 minimum on cars, $7.50 minimum on trucks and SUV’s, plus $2 state tax per ton. Please call 336-883-3435 for more information.

4. Where can I take paint and tires?: Paint may be brought to EcoFlo:
2750 Patterson Avenue
Greensboro, NC 27407
Phone: 336-855-7925

Tires should go to Guilford Co. Scrap Tire:
2138 Bishop Road
Greensboro, NC 27406
Phone: 336-294-9431

5. Where do I take recyclables?: Please take your recyclables to the Material Recovery Facility:
5875 Riverdale Road
Jamestown, NC 27282
Phone: 336-883-3263

6. Does the Landfill take asbestos?: This will have to be analyzed and discussed further with a supervisor or superintendent. Please call 336-883-3435 for more information.

7. Do we have to be a resident of High Point to dump at the Landfill? If no, is the cost the same as a resident?: You don’t have to be a resident and the cost is the same for resident or non-resident. Please call 336-883-3435 for more information.

8. Does the landfill accept credit/debit cards and/or personal checks?: Yes, we accept credit/debit cards and personal checks. Please call 336-883-3435 for more information.

9. Does the landfill have someone to offload trash?: No, we don't have personnel available to offload trash. Please call 336-883-3435 for more information.

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Public Services: Material Recovery Facility

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1. What is the address of the facility?: Our address is:
5875 Riverdale Drive
Jamestown, NC 27282
We are located across from The House of Prayer.

2. What are your hours of operation?: Our hours of operation are: Monday - Thursday, 7:30 a.m. - 5:30 p.m. (If dropping off materials, 7 a.m. - 5 p.m.). Our facility operates on 4, 10 hour days. Please call 336-883-3111 for more information.

3. What materials do you accept?

Items Accepted in Carts for Pick-Up or at Collection Locations

Plastic bottles, jars, tubs and jugs (worry about the shapes, not the numbers) leave the lids ON
Cardboard: Any and all corrugated boxes including pizza boxes(no food in box) flatten for better storage and volume reduction
Glass bottles and jars: Emptied and rinsed
Mixed Paper: Includes newspaper, office paper, cereal/food boxes, phone books, magazines, books, junk mail, and more

Items Accepted As Drop Off ONLY at 5875 Riverdale Dr. Jamestown, NC

Electronics (virtually anything with a plug)
- 5875 Riverdale Dr. M-Th 7:30 a.m.- 4:30 p.m.
- 3001 Ingleside Dr. M-F 8 a.m.- 4 p.m. Sat. 9 a.m. -1 p.m.
Sharps in approved sharps containers
Polystyrene Foam
- 3001 Ingleside Dr. M-F 8 a.m.- 4 p.m. Sat. 9 a.m. -1 p.m.

The following items will not be accepted:

Blinds or other household items
Bubble wrap
Foil
Garbage or yard waste in recycling carts
Garden hoses or extension cords
Household hazardous waste
Light bulbs
Needles (unless in approved sharps container and dropped off at designated drop off)
Paints or construction materials
Plastic bags (recycle at store)
Shoes
Styrofoam (take to drop-off)
Window glass

Please call 336-883-3111 for more information.

4. Is there a fee?: There is no fee for bringing recycling to our facility. Please call 336-883-3111 for more information.

5. I have been missed for my recycling pick-up?: If you have been missed for your recycling pick-up, call the City of High Point’s Customer service number at 336-883-3111.

6. Explain the electronics recycling program. Does it cost to drop off?

On July 1, 2011, the State of North Carolina banned all televisions and computer equipment from landfills. This includes: laptops, desktops, monitors, printers, scanners, fax machines, mice/keyboards and T.V.s. The City does not accept these items in the regular recycling or garbage.

To recycle these items, do not place these items in your recycling cart for recycling. Instead, residents may dispose of these items for free at:

The Material Recovery Facility (MRF) 5875 Riverdale Dr. M-Th 7:30 a.m. - 4:30 p.m.
Ingleside Composting Faciltity 3001 Ingleside Dr. M-F 8 a.m.-4 p.m. & Sat. 9 a.m. - 1 p.m.

Please call Customer Service at 336-883-3111 for more information.

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Public Services: Medical Waste & Dead Animals

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1. Does the City collect medical waste?: The City only collects approved red sharp containers; please contact Customer Service for pickup at 336-883-3111.

2. Can I put needles in a milk jug or 2 liter soda bottle?: No, these items need to be placed in an approved sharps container that can be purchased at most drug stores and pharmacies. Please call 336-883-3111 for more information.

3. Does the City collect dead animals?

Yes, the City provides free collection of dead animals (pets only, no livestock) weighing less than 100 pounds to residents. The animal may be placed in a heavy duty plastic bag and placed in the garbage cart. Or, you may contact Customer Service for pickup at 336-883-3111.

Animals must be at the curb for pick up.

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Public Services: Recycling

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1. When will recycling be collected?: Recycling is collected at the curb on your regular collection day and placed at the curb by 7 a.m. Recycling is collected on an every other week basis. Containers should be removed away from the curb by you on or before midnight on your collection day. For more information, please call 336-883-3111, or review the recycling schedule map.

2. How does the City of High Point’s recycling program work?: Each residence served by the City of High Point is provided with one green 95-gallon recycling cart. You may purchase one additional cart for $57. There is no need to separate or bag any recyclable materials inside the cart. Recycling is provided on your regular scheduled pickup day every other week. For more information, please review our Recycling Page.

3. What can’t I put in my recycling cart?: No needles or medical waste, Styrofoam, bubble wrap, household hazardous waste, shoes, light bulbs, window glass, scrap metal, pots/pans, foil, garden hoses, blinds, paints or construction materials, garbage or yard waste should go in recycling carts. Please take your plastic bags to a grocery store receptacle. Styrofoam may be taken to one of our styrofoam drop-off locations. Please go to our recycling page or call 336-883-3111 for more information.

4. I have some large cardboard boxes. Do I need to do anything with them?: Cardboard boxes should be flattened and cut into pieces that can fit into your recycling cart or they may be taken to a participating High Point Fire Department. A 1-time pick up of cardboard boxes can be made for a new resident by contacting the Customer Service Department at 336-883-3111. Use the interactive map to find a participating Fire Department.

5. Why have I received an orange tag?: This could be for a number of reasons. The driver should have marked a box explaining why. It may have something to do with the condition of your cart that needs our attention. The driver may have noticed garbage and/or non-recyclables mixed in with the recyclables. We highly encourage proper use of the recycling program for safety reasons and to reduce the cost of sorting the materials. We ask that you follow the recycling guidelines on the lid. Violations may result in fine(s) being charged or the service may be discontinued. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

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Public Services: Right of Way Mowing

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1. Why are you trimming or cutting down my trees?

Trees can disrupt the sewer system in several ways. For example, tree roots can grow into the manholes and pipes or fall across the sewer rights of way, causing a delay in making repairs or responding to sewer backups.

To provide reliable service, The City of High Point must prune or remove trees along the sewer line easements. We will not be removing trees in yards and maintained areas unless an emergency forces us to do so.

2. Will I be notified before a mowing crew comes to cut/clear the right of way?: In maintained areas, we attempt to provide notification before vegetation maintenance work. Notification may be made via door hanger, in-person contact or a combination of these methods. A point of contact will be provided should you have questions or concerns about the upcoming vegetation work. If our attempts to notify you are unsuccessful, work will proceed without further direct notification.

3. How often does The City of High Point mow rights of way or cut trees on rights of way?: The City of High Water and Sewer Mains division has a goal of clearing rights of way every three years. There are instances when it may be longer than three years before some rights of way are maintained.

4. Does the City of High Point Water and Sewer Mains Division use herbicides to control vegetation in rights of way?: The City of High Point Water and Sewer Mains Division does not currently use herbicides to control vegetation.

5. What is a right of way?: A right of way is a type of easement or agreement that grants a utility the right to use, access or transit a piece of property. An easement is typically granted by property owners to a utility for the purpose of constructing and maintaining water lines, sewer lines and or power lines. Before a utility line is built, the City of High Point acquires easements from property owners along the selected route.

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Public Services: Solid Waste Collection

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1. When is my garbage pickup day?: Please see the Environmental Services Collection Map.

2. When can I put my garbage/recycling/yard waste out to be collected?: Please place containers at the curb by 6 a.m. on the day of collection. Containers should be removed away from the curb by you on or before midnight on your collection day. Please call 336-883-3111 for more information.

3. What happens if I do not follow the guidelines for when to set out and remove my cart?: City code enforcement officers and Environmental Services staff monitor neighborhoods for compliance and will leave a notice when violations occur. Continued violations could result in penalties and your cart not being serviced until your next regularly scheduled day. Please call 336-883-3111 for more information.

4. I have trouble getting my garbage cart to the curb. What can I do?

At the City of High Point, we focus every day on enriching the lives of our citizens by creating an exceptional environment and providing exemplary services that enable our community to thrive and prosper. In achieving this, we offer curbside/backdoor collection assistance to individuals who, because of permanent or temporary physical disability, are unable to bring their garbage and recycling carts to the curb. We limit this level of service to those who do not share a residence with someone who could bring the carts to the curb on their behalf.

As part of the program, City of High Point crews will collect garbage and recycling from either the back/side yard area of your home. It is imperative that the service is provided only to qualified residents and there are no obstructions that would prevent us from performing this task safely.

An application is required and you may contact the Customer Service Center to receive an application by calling (336) 883-3111. Please note your application will not be considered complete without a physician’s signature on their office letterhead.

5. Do I need a special garbage cart?: Yes, garbage collection is only provided for those with approved City of High Point 95 gallon carts. These can be purchased by calling our Customer Service Department at 336-883-3111 for a cost of $57. The City provides for pickup of 2 garbage carts per residence.

6. What can I put in the rollout cart?: Only bagged household trash can be put in the cart. Do not place yard waste, brush, or any construction debris in the garbage cart. Automotive parts, tires, hazardous ashes, corrugated cardboard and plastic bottles are also prohibited. You should place recyclables in your recycling cart for collection. Please call 336-883-3111 for more information.

7. Do I need to bag my trash?: Yes. All trash must be bagged before being put in the rollout cart. City ordinance requires that garbage be bagged to reduce wind-blown litter and discourage vermin. Please call 336-883-3111 for more information.

8. Can I place excess garbage next to the cart at the curb?: No, all garbage must fit inside the cart. If you have more than will fit, retain the garbage for collection the next week. In some very special circumstances a request can be made for additional pick-up and disposal. Please call 336-883-3111 for more information.

9. What if I have to be out of town during collection?: If feasible, retain your garbage until you’re back in town. Otherwise, ask a relative or neighbor to roll out and/or roll in your cart. Please call 336-883-3111 for more information.

10. Which days are considered garbage holidays?: Currently, there will be no collection of garbage/yard waste/recyclables on:
-New Year's Day
-Martin Luther King, Jr. Birthday
-Good Friday
-Memorial Day
-Independence Day
-Labor Day
-Thanksgiving Day
-Christmas Day

Collection will be 1 day later for these holidays and the remaining days of the week affected by the holiday. Garbage collection days will remain the same for holidays that fall on a Friday. Please call 336-883-3111 for more information.

11. What happens if I forget to roll my cart to the street?: If you forget to roll out your garbage cart, roll it out the next week for collection. Our trucks operate on a strict schedule and defined route(s). Please call 336-883-3111 for more information.

12. What do I do if my garbage, yard waste or recycling were not picked up?: Our collection rate is greater than 99%, but in the event we did miss your container, you may call Customer Service at 336-883-3111. The missed collection will be picked up on the following day (Monday through Friday). If staff determines that our driver did not miss your container a supervisor will contact you to discuss the program further.

13. What can I do with paint?: If you have a small amount of paint in the can, once it has been dried out with kitty litter, sawdust or other similar products, it can be put out with the garbage. Please call 336-883-3111 for more information.

14. Why have I received an orange tag on my cart?: This could be for a number of reasons. The driver should have marked a box explaining why. It may be because the cart was facing the wrong direction which may result in partial dumping or damaging the lid, or it could be that the cart was placed too close to a pole or other object that prevents collection. The carts should maintain a 3 foot area of clearance. If our driver identifies a hazardous material he can tag the cart as notification to you that these materials are not accepted at the landfill. If the cart is damaged in some way we may be letting you know that it’s time to replace the cart with a new one. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag so that we can help you better understand the reasoning for receiving the tag.

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Public Services: Stormwater Services

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1. What is stormwater runoff?: Stormwater runoff is the rain or melted snow that runs off streets, rooftops, parking lots, lawns and vacant lots. Stormwater runoff can cause flooding and water quality problems. Problems occur when runoff picks up oil, grease, and other pollutants and carries them directly into the storm water drain system. This runoff does not go to a treatment plant, but drains directly to a nearby stream or lake. Please call 336-883-3111 for more information.

2. What is the City’s policy on stormwater runoff?: The Stormwater Division maintains stormwater systems within the public right-of-way. When stormwater runoff leaves the public right-of-way, it is the responsibility of the property owner to maintain the stormwater conveyance on their property. If you discover a drainage problem, please call the Customer Service Department at 336-883-3111 to report problem. The Stormwater Division will perform a site visit to assess the problem.

3. How do I determine if I'm eligible for City assistance with drainage problems on private property?: -Please call our 24 hour customer service department at 336-883-3111 to request this service.
-For additional information, please view the Stormwater Management Improvement Policy.

4. What is an NPDES Permit?: The National Pollutant Discharge Elimination System (NPDES) program was established under the authority of the Clean Water Act. The NPDES Permit requires that the City of High Point develop regulations, ordinances, policies, and procedures to implement a Stormwater Program. The purpose of the Stormwater Management Plan is to reduce the discharge of pollutants from the municipal separate storm sewer system (MS4). Learn more about this by visiting our Phase II Stormwater Program page.

5. What is an ERU and how is my stormwater fee calculated?

Residential Customers: All residential customers are charged for an average of 2,588 square feet (sq. ft.) of impervious surfaces (1 equivalent residential unit or ERU). The residential charge for 1 ERU is $4 per month.

Commercial Customers: The impervious surfaces for each property in the City are measured using aerial photography and geographical information systems technology. The amount of impervious surfaces is divided by the equivalent residential unit (ERU) of 2,588 square feet and multiplied by $4 per month.

Example: 100,000 sq. ft. / 2588 sq. ft. = 38.64 ERU || 38.64 ERU X $4 per month = $154.56 per month for the stormwater utility. Please call 336-883-3111 for more information.

6. What is considered impervious surface area (ISA)?: Any area composed of any material that impedes or prevents natural infiltration of water into the soil. Impervious surface area shall include but is not limited to:
-Concrete or asphalt streets
-Crushed stone and gravel surfaces
-Decks
-Driveways
-Parking areas
-Patios
-Roofs
-Sidewalks
-Tennis courts

Please call 336-883-3111 for more information.

7. Is the stormwater fee a tax?: No, the stormwater fee is a utility like your gas, electric, water, and sewer. Please call 336-883-3111 for more information.

8. Is the City charging residents for rain?: No, residents are not being charged for rain. The revenue generated from the stormwater utility fee is used to implement the Stormwater Management Improvement Program and to implement programs that reduce or eliminate stormwater pollution as required by Federal NPDES stormwater regulations. It has been demonstrated scientifically that runoff and pollution from a property increases as the amount of impervious surface area on that property increases. Please call 336-883-3111 for more information.

9. How can I reduce my stormwater fee?: The City of High Point offers Stormwater Fee Credits

10. What if a customer disagrees with the amount of ISA that was measured on their property?: To register a complaint about the amount of impervious surface that has been billed to a customer, the property owner must contact the City of High Point Customer Service Department at 336-883-3111. A staff member will make a site visit to verify the amount of impervious surface area. If the findings are different from what was billed, the bill will be adjusted (increased or decreased) to reflect the proper amount. Documentation of impervious surface area calculations will be provided upon request.

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Public Services: Street Maintenance

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1. When will the City of High Point begin collecting loose leaves?: The schedule for loose leaf collection is typically advertised in early November. Leaves are collected based on your regularly scheduled garbage collection day. Please periodically check the Public Services Department website for information during the autumn months. If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

2. Which streets will be paved this year?: The City maintained streets are assessed and given a Pavement Condition Rating (PCR). The PCR helps to determine which streets should be considered for asphalt resurfacing. If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

3. How does the Street Maintenance Division prepare and respond for inclement weather?: -During winter weather, the Street Maintenance Division is responsible for performing snow and ice removal on certain NCDOT and City maintained roads. If snow is in the forecast, crews will apply salt brine to major thoroughfares, bridges, and overpasses 24 to 48 hours in advance (depending on forecasting). The salt brine helps prevent snow from sticking to the pavement and makes plowing and additional salting more effective.
-When snow or freezing precipitation begins to accumulate, crews will spread salt on bridges and overpasses. The next step will be to salt the priority 1, 2, and 3 routes. Crews will begin plowing when one or more inches of snow begins to accumulate on the roads. During major storm events, the Street Maintenance Division will work around the clock in 12-hour shifts.
-The City maintains a stockpile of 800 tons of deicing salt and storage capacity of 33,000 gallons of salt brine.

If you need additional information, please call the Customer Service Phone Center 24 hours a day, 7 days a week at 336-883-3111.

4. How do I report a damaged road or sidewalk or problem within the public right-of-way (including potholes, debris, flooding, trees, etc.)?: Please call the Customer Service Department at 336-883-3111 to report a problem.

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Public Services: Trash Trailer (Red Box) Rentals

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1. How does the Red Box Rental Program work?: These are used for residential clean-up projects and rent for $100. This is a non-refundable fee. The city will deliver the box on 1 working day and pick it up within 3 working days after you have loaded it.

For example: A red box delivered on Monday will be picked up Thursday; delivery on a Tuesday will be picked up on a Friday; delivered Thursday picked up Monday; delivered Friday picked up Tuesday.

You must pay in advance, either in person at the Customer Service Department or by phone 336-883-3111.

2. How can I rent a trash trailer/dumpster (red box) for a large clean up?: You can rent a red box by calling Customer Service at 336-883-3111. These are for residential use and cannot be used for Private contractor waste.

3. What items cannot go into the red boxes?: -Bricks
-Contractor's waste
-Demolition debris
-Dirt
-Hazardous wastes (such as car batteries)
-Large stumps
-Liquid waste
-Medical waste (such as needles)
-Rocks
-Roofing
-Tires

Please call 336-883-3111 for more information.

4. What items can go into the red boxes?

Household items and general trash or limbs and yard waste, no tires. Customers are allowed to put some building materials in our box, such as shingles, wood installation and siding provided the customer is doing the work and not a contractor. If a contractor does the work, the contractor is responsible for disposal of all material. Please call 336-883-3111 for more information.

HOUSEHOLD AND GENERAL TRASH CANNOT BE MIXED WITH LIMBS OR YARD WASTE

5. How big is the red box?: The bed of the box is 14 feet long, 8 feet wide and 42 inches deep (approximately 14 cubic yards). Please do not allow items to stick over the top of the red box as it may become a hazard when transporting and around low hanging wires. Please call 336-883-3111 for more information.

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Public Services: Yard Waste

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1. When will yard waste be collected?: Yard waste is collected at the curb on your regular collection day and placed at the curb by 7 a.m. Containers should be removed away from the curb by you on or before midnight on your collection day. For more information, please review the Interactive Collection Map.

2. How does the City of High Point’s yard waste program work?: The City’s yard waste program is intended for the regular maintenance of a property, not the removal of an entire tree(s) or lot clearing. Yard waste must be separated from your regular garbage, recycling or bulk pile. Yard waste material includes grass clippings, leaves, bush trimmings and limbs from regular maintenance work/pruning. Please call 336-883-3111 for more information.

3. How should I prepare my yard waste if I do not have a cart?: Please don’t mix your yard waste with non-yard waste materials (rock, dirt and fencing material). Your yard waste must be boxed, bundled, or bagged (if bagged, we ask you to use clear bags). If boxed or bagged the item cannot weigh over 50 pounds and must hold contents. If the item(s) are bundled we ask that the bundles be cut to 4 feet lengths and not weighing more than 50 pounds. Please call 336-883-3111 for more information.

4. I paid a contractor to remove my trees. Will the City pick up the material?: No, the city no longer collects large, loose, untied tree limbs placed at the curb. Any work performed by a tree service company must be disposed of by that company. A homeowner has 3 options for the removal of a large quantity of limbs and tree debris:
1 - Cut and tie to appropriate size and weight for the city to remove for free on the normal collection day.
2 - If this is your personal residence you may take limbs to the Ingleside Composting Facility (Located at 3001 Ingleside Drive) for free.
3 - Rent a 14 cubic yard Red Box ($100 for 3 days) by calling Customer Service at 336-883-3111.

5. Why have I received an orange tag?: This could be for a number of reasons. The driver should have marked a box explaining why. It may have something to do with the condition of your cart. Or - it may be that the limbs are not cut to the appropriate size or weight. We ask that you follow the guidelines for proper removal. Violations may result in fine(s) being charged. In either case, you may call Customer Service at 336-883-3111 to request a call back about your orange tag and what we can do to help you better understand.

Yard Waste - Violation Process
-1st week: City tags as a violation to educate - tag informs resident what to do with bulk and loose yard waste/limbs.
-2nd week: City tags again as a violation, final warning, warns of $150 fine if not corrected.
-3rd week: If resident has not complied, City removes pile and resident is charged $150 per load - and the fee is placed on the utility bill where applicable. If utility services are not applicable, an invoice will be sent to the property owner.

If the customer/homeowner contacts the Environmental Services supervisor and is willing to correct a violation in a timely manner, staff works with the resident without charging.

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Purchasing

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1. What do I need to do to become an active Vendor/Supplier with the City of High Point?: To become an active vendor with the City, compile an online Vendor Registration.

2. Do I have to have a Business License to operate?: Businesses operating within the city limits must obtain a City of High Point Business License. Contact the Business License Department at 336-883-3205 for more information. For more information, access customer service forms.

3. Are bid tabulations available for public inspection?: Bid Tabulations are available at the Purchasing Division’s website by accessing the
Bid Tabulations link.

4. How does the City support Minority and Women-Owned Businesses?: The City of High Point is pro-active in encouraging purchases of goods and services from certified minority and women-owned business enterprises (MWBEs) as well as soliciting their participation in City construction bids. For assistance with purchases of goods and services or construction bids, contact the Purchasing Division at 336-883-3219. Minority contractors interested in bidding on City construction contracts must be registered with the North Carolina Historically Underutilized Business Division of the Department of Administration. Historically Underutilized Business Division

5. How can I find out about upcoming bids?: Current bids, requests for proposals for services, and construction bids are advertised on the City's website at the
Current Bid Opportunities resource

6. Are local governments allowed to participate in state contracts?: Yes, the State of North Carolina allows all local governments to participate in any of their contracts for the purchase of supplies and equipment. See the North Carolina Division of Purchase and Contracts for information regarding these contracts. For additional government resources, see UNC School of Government.

7. Are City personnel allowed to purchase items without a purchase order?: Yes, some City personnel are issued a City of High Point procurement card which gives them authorization to make certain purchases in accordance with City Purchasing Procedures. Currently, Bank of America provides this procurement card service for the City, and the cards can be used with suppliers that accept Visa credit cards.

8. Does the City pay sales tax?: Yes, the City is required to pay North Carolina state and local sales taxes. Our purchase orders do not reflect these taxes; however, all applicable taxes should be included on invoices.

9. Who processes invoice payments for the City?

The City's Financial Services Division handles invoice payments with standard payment terms of Net 30 days.

Payment questions may be directed to the

accounting clerks.

10. How does the City dispose of Surplus Property?: Currently, the City of High Point holds annual auctions for disposal of surplus supplies and equipment. Most surplus vehicles are now sold by online auction via GovDeals. For more information, see Surplus Equipment Auctions.

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Transit

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1. How much does it cost to ride the bus?: Regular fare is $1.25. The elderly with HPTS, GTA, and WSTA reduced fare identification cards, or a picture ID with a birth date verifying that you are 60 or older, the disabled with HPTS, GTA, or WSTA reduced fare identification cards, and Medicare Card holders ride for 60 cents. Transfers are free. Children under 43" in height ride free (limit 3 per paying adult).

2. Will the driver make change if I don't have the exact fare?: No. Exact fare is required.

3. Other than cash fare, how can I pay the bus fare?: Transit offers $1.25 Tickets and 30-Day Passes. 30-Day passes may be purchased at the booth at the Transit terminal. $1.25 tickets may only be purchased at the Transit office (716 West Kivett Drive).

4. When do the buses run?: The buses run from 5:45 a.m. to 6:30 p.m. Monday through Friday. The buses also operate from 8:45 a.m. to 5:15 p.m. on Saturdays. There is no Sunday service.

5. What time is the earliest bus?: The earliest buses leave the transfer center at 5:45 a.m.

6. Where can I catch the bus?: There are many bus stops throughout the city. Bus stop signs have a picture of the front of a bus and blue lettering on a white background. Stand at the stop, and the bus operator will stop to pick you up. For specific information about the stop closest to you, call the transit information line at 336-889-7433 (TTY 711).

7. Do the buses run on holidays?

Transit does not operate on the following holidays:

New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Please look for notices announcing the specific days that the transit system will not operate as some holidays fall on weekends.

8. I lost an item on the bus. How can I get it back?: At the end of each day, bus operators turn in all items left on the bus. You may call 336-889-7433 to see if we have the item.

9. Where is the Transit terminal?: The terminal is located at 201 West Broad Avenue (located between North State Communications and the railroad tracks).

10. Where can I get a bus schedule?: Bus schedules can be located at/on:
- Buses
- Collections Office on the 2nd floor of City Hall
- Employment Security Commission
- GTCC Jamestown
- GTCC
- Guilford County Department of Social Services
- Guilford County Health Department
- Guilford County Mental Health
- High Point Regional Hospital
- High Point University
- High Point Visitors and Convention Center
- Job Links
- Neal Austin Public Library
- Oak Hollow Mall
- Outpatient Clinic (624 Quaker Lane D-301)
- Roy B. Culler Senior Center
- South Main
- Terminal
- Jobs Market (902 Greensboro Road)

We can also mail you a schedule if you wish.

11. How do I let the bus operator know that I wish to get off?: Each bus has a pull cord that runs along the top of the window on each bus. Pull the cord approximately one block before you wish to exit the bus.

12. I have looked at the schedule and realize that the bus I catch does not take me to my destination, but there is another bus that will. Do I have to pay a second fare?: Transit realizes that some trips will require a rider to use 2 buses. When you board the first bus, you will need to pay the appropriate fare. If your are using a POINT Card or POINT Ticket, your free transfer will be embedded on the card.

13. What happens if I miss my transfer?: If you miss your transfer because the bus was running late, you can catch the next available bus, or Transit will make arrangements to get you to your destination.

14. How do I know what route the bus is traveling?: Each bus has a destination sign on the front and right side of the bus that identifies the route the bus travels.

15. How can I make suggestions or comments about the operators and/or service?: Access our online comments form. If you prefer, you can call Transit at 336-889-7433, and let the person who answers the telephone know that you wish to register a public comment. Please leave your name, address, and telephone number and be as specific as possible about the incident. We will investigate the incident, and respond to you as soon as possible. Online Comments Form

16. The buses do not start early enough or do not end late enough for my needs. What other transportation options are there?: Private providers such as Red Bird Cab Company (886-5001) and First Class Cab Company (885-1966) may be able to help you.

17. Are High Point Transit System buses accessible to individuals with disabilities?: Yes. All High Point Transit System buses are low floor buses equipped with ramps at the front door for entry and exit and stop announcement systems.

18. I am disabled and unable to ride the bus. What other transportation options are available to me?: Transit offers a complementary paratransit service called HPTS ACCESS for individuals with disabilities that prevent them from riding the regular bus.

19. I have never ridden the bus before. Is there someone who can help me understand the schedules and the routes?: Call Transit at 336-889-7433. Someone will be more than happy to assist you in using the system. Transit staff will even meet with individuals or groups to show you how to use the bus.

20. How can I fill out an application to become an operator?

In order to drive a bus or paratransit vehicle for the City, an individual must be 25 years of age or older, have 5 or more years of driving experience, have a high school diploma or GED, have 2 or more years of experience operating a commercial vehicle, have an acceptable driving record, pass a criminal background check, and be able to pass a US Department of Transportation drug screen.

You can view current openings on the City's Job Opportunities page. All applications are completed online, and applications are only accepted when there are openings. If there are no openings when you check, you may complete a job interest card to be notified when a position comes open.

Job Opportunities webpage.

21. Will High Point Transit System do special charters for groups?: No. Due to federal regulations that govern federally funded transit systems, High Point Transit System can not do charters.

22. Who are local charter providers?: - Adventure Tours and Travel
- America Charters LTD/Coach USA
- Carolina American Tours
- Christian Tours
- Jesse Hill Tours, Inc.
- Holiday Tours Inc.
- Piedmont Coach Lines
- Piedmont Transit Inc.
- Royal Tours, Inc.
- Triad Tours, Inc.
Additional information on each of these companies can be found in the yellow pages of the phone book under Buses Charter and Rental.

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Wastewater

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1. What is the capacity of the Wastewater Plants?: Eastside: 26 million gallons per day (MGD)
Westside: 6.2 MGD

Please call 336-822-4732 for more information.

2. Where are the Wastewater Plants located?: Eastside: Guilford County in Jamestown
Westside: Davidson County in Thomasville

Please call 336-822-4732 for more information.

3. How long has the Wastewater Plants been in operation?: Eastside: Since the late 1920's (The current Plant has been in operation since April 2004, after the most recent upgrade)
Westside: Since 1930

Please call 336-822-4732 for more information.

4. What type of treatment processes are designed into the Plant?: Eastside: BNR (Biological Nutrient Removal).
Westside: Class IV Activated Sludge process.

Please call 336-822-4732 for more information.

5. What is the population served?: Eastside: Approximately 70,000

Westside: 25,000-30,000

Please call 336-822-4732 for more information.

6. How many people do the Plants employ?: The Plants Superintendent oversees both Plants.
Eastside: 13 Total - 8 Shift Operators, 4 Relief Operators, 1 Chief Operator
Westside: 11 Total - 8 Shift Operators, 2 Relief Operators, 1 Chief Operator

Please call 336-822-4732 for more information.

7. What do you do with the Residual Solids?: Thickened sludge (residual solids) is dewatered using a centrifuge. The resulting "cake" is transported to the Eastside WWTP where it is incinerated. The resulting ash is used in creating topsoil and as an additive in brick manufacturing. Please call 336-822-4732 for more information.

8. What are the requirements for being a Wastewater Treatment Plant Operator?: A minimum of a High School diploma or GED, possession of a valid driver's license, and the ability to obtain a Grade II (North Carolina) State Wastewater Operator's certification within 2 years of employment. Find additional requirements and a job description.

9. What hours do the Shift Operators work?: Shift Operators currently work a 12-hour shift: 7 a.m. - 7 p.m. (day), or 7 p.m. - 7 a.m. (night). Operators work 5 days on and 2 days off rotating from nights to days or days to nights every 28 days. This type of shift means the operators are on duty 14 days per month. Please call 336-822-4732 for more information.

10. What is the average number of years of experience for the Wastewater Operators?: Eastside: Approximately 9 years
Westside: Approximately 18 years

Currently only 2 operators have less than 10 years experience. Please call 336-822-4732 for more information.

11. What future treatment processes will be required at the Wastewater plants to meet future NPDES permit limits?: Eastside: Eastside is currently in compliance with the latest NPDES permit limits and no current need or plans to upgrade the current processes.
Westside: BNR (Biological Nutrient Removal). This will require upgrading the current Activated Sludge system, e.g., construction of additional aeration basins, installation of additional air supply blowers, renovation of the current air diffusing system, and construction of an additional Secondary Clarifier.

Please call 336-822-4732 for more information.

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Water & Sewer Mains: Backflow

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1. What type of backflow is required for irrigation?: A Reduce pressure zone (RPZ) is required. For more information, please call 336-883-3111 or download the Backflow Prevention Ordinance (PDF).

2. What are the backflow installation requirements in High Point?: Please refer to the installation drawings.

3. How soon after the inspection can I expect my water meter?: We will notify the meter shop when everything is ready for meter to be set, dealing with the backflow assembly. You will need to contact customer service (336-883-3111) and tell them you want your meter set. They will enter a work order. The meter shop has 2 working days to set the meter.

4. Who can install a backflow preventer?: A licensed plumber or utility contractor can install the backflow assembly. Find contact information for local licensed contractors.

5. How do I get on the backflow tester list?: You must contact a backflow inspector with the City and they will tell you how to get on the list. Find contact information for local licensed contractors.

6. Do you require an open ditch for inspection?: No, the City does not require an open ditch for inspection. Please call 336-883-3111 for more information.

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Water & Sewer Mains: Miscellaneous

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1. Does Water Sewer Mains take care of rodents?: No, the Water and Sewer Mains Division does not take care of rodents. Please call 336-883-3111 for more information.

2. Does Water Sewer Mains clean out storm drains?: No, storm drain maintenance is the responsibility of the City's Stormwater Division.

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Water & Sewer Mains: Wastewater

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1. What is a sewer clean out?: Please download an image of a sewer clean out (JPG).

2. How do sewer trucks un-clog and clean sewer mains?: They use high pressure water and a series of different heads to break blockages lost in wastewater mains. These blockages can be caused by roots, grease, and vandalism. Grease comes from people dumping grease down the drain instead of disposing it some other way, like in the trash. Vandalism is when people flush things down the commode or they open a manhole and throw anything form clothes, wood, rocks, old televisions and anything else they can think of. Please call 336-883-3111 for more information.

3. I have a sewer spill in my yard. What should I do?: Keep kids and animals away from the spill and call Customer Service (336-883-3111) to have the City come out and see why this is happening before you call a plumber. It may be something the City can take care of at no cost to you.

4. How soon can a crew respond to my sewer emergency?: We will be there within 1 hour, or as soon as possible if already on another call. Please call 336-883-3111 for more information.

5. Does Water Sewer Mains work 24/7?: Yes we have emergency response teams for after hour operation /service. Please call 336-883-3111 for more information.

6. How often is the sewer system cleaned?: The wastewater collection system is being cleaned all the time. We clean different parts of the system each day. We have a goal to clean more than 10% of the system a year. Please call 336-883-3111 for more information.

7. Who do I call about a clean out cap missing?: We help the customer maintain their sewer service from the back of the curb to the Main in the street. Please call customer service (336-883-3111) and they will enter a work order and someone from the City will be out as soon as possible to replace.

8. What is a backwater (swing check) valve?: This valve is normally installed next to the customer’s house to prevent wastewater from going in the wrong direction. Please call 336-883-3111 for more information.

9. How do I dispose of grease?: Do not dump grease down the drain. Please refer to the Fats, Oil, and Grease (FOG) information located on the Industrial Pretreatment page.

10. How often are the outfalls mowed?: We mow outfalls throughout the year. Our goal is to mow all the City’s outfalls once a year. Please call 336-883-3111 for more information.

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Water & Sewer Mains: Water

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1. Who do I call about low water pressure at my house?: Call customer service (336-883-3111) and report the problem to them. They will enter a work order and someone will be out as soon as possible to see why you have this problem.

2. Who do I need to talk to about a high water bill?: Call customer service (336-883-3111) and let them know you have received a high water bill. They will enter a work order and someone will come out and check the meter to make sure it was read right and that there are no leaks to be detected.

3. What causes a water main break?: Cold weather, extreme heat and temperature fluctuation cause changes in the soil around pipes which results in the ground to shift which causes pressure. The freezing and expansion of water contents may have the same overwhelming effect. Age, pipe defects, and sometimes accidents also contribute to a water main break. Please call 336-883-3111 for more information.

4. How much does a tap cost?: Please download the instructions for customers purchasing taps and/or water meters and current water and sewer tap fees information sheet (PDF).

5. How soon can we respond to a water emergency?: The City responds within 1 hour or as soon as possible if on another call. Please call 336-883-3111 for more information.

6. Does Water/Sewer Mains work 24/7?: Yes we have emergency response teams for after hour operation /service. Please call 336-883-3111 for more information.

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